Parts Backorder Analyst

Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Parts Backorder Analyst, you will assist with backorder sourcing and expediting requests. This position is responsible for acting as a liaison between Caterpillar Parts Operations and Yancey Bros. Co. as needed on various communications including parts escalations, sourcing confirmations, and logistics arrangements.

Primary Responsibilities:

Assist Parts Counter employees and other personnel with backorder sourcing

Assist with expediting requests from Parts Counter employees and other personnel

Act as a liaison between Caterpillar Parts Operations and Yancey Bros as needed on various communications including parts escalations, sourcing confirmations, and logistics arrangements

Miscellaneous duties as assigned by the Inventory Control Manager which may include inventory control functions

Other duties as assigned and qualified

Additional Responsibilities:

Participate in required safety program, and work in a safe manner

Additional duties as assigned by manager

Who We Are Looking For:

To be successful in this position you should have prior experience in materials management, operations or inventory control. You should be a critical thinker, be comfortable with making decisions, show initiative, and be a problem solver.

Education/Experience:

Specific industry experienced desired or an equivalent college degree.

2 years customer service experience.

Some parts or service experience a plus.

Previous inventory control experience preferred.

Required Qualifications/Skills:

Ability to effectively communicate information in an understandable, clear and concise method. Must be able to ask questions, answer questions, and properly respond to questions for individuals and groups including managers and customers in a professional and comfortable manner.

Knowledge of office computer applications: Outlook, Word, Excel, etc. with a heavy emphasis on Excel.

Ability to define problems, collect data, establish facts and draw valid conclusions.

Candidate must be very organized and detail oriented; job entails time sensitive tasks; must be proficient with planning and prioritizing workload. Job is a high volume, high output role. Must perform at top levels in a fast paced, high pressure environment.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.

Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.

Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

Acting in a safe manner

Exhibiting honesty and integrity

Acting in a fair and ethical manner

Team mentality

Delivering quality results

Embraces change / improvement

Exhibiting superior customer service skills

Exhibiting pride and ownership

Working with a sense of urgency

Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

Competitive Pay

Individual Bonus Opportunities Available

Technician Tool Allowance

401k Plan Strong Company Match

Employee Profit Sharing

Financial Wellness Coaching

Employee Wellness Program

Medical, Vision, Dental Insurance

Prescription Drug Coverage

Flexible Spending Accounts

Short & Long Term Disability

Group Life Insurance

Personal Time Off

Paid Holidays

Paid Sick Leave

Career Development

Tuition Reimbursement

Ongoing Training

Advancement Opportunities

Qualifications

Behaviors

Preferred

Thought Provoking: Capable of making others think deeply on a subject

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter: Inspired to perform without outside help

Experience

Preferred

Some previous inventory control experience preferred.

Parts or service experience considered a plus.

2 years: Customer service experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)