Office Manager

Michigan Kenworth in Grand Rapids is seeking a talented individual to take on our Office Manager role! This position is ideal for someone who enjoys working in a busy, professional environment. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group! 

Responsibilities:

– Overall responsibility for the Branch office including the efficient and productive operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership
– Establishes operational goals and objectives for the Branch office  and ensures these are met
– Fosters effective and timely communication between all Branch departments
– Communicates and coordinates with supervisor on office product procurement
– Overall responsibility for upkeep and maintenance of office area of facility as budget guidelines and Branch Operating Team decisions dictate

Primary Duties:

– Answering multi-line telephone, directing calls and taking messages as required
– Greeting customers and handling their questions and concerns quickly, efficiently and professionally
– Accepts payments for products and services provided and ensures transaction is documented accordingly
– Assures payable matching process is timely, thorough, and accurate
– Operates word processing and spreadsheet computer programs
– Processes and updates customer mailing lists
– Processes and files paperwork such as sales, parts and service documentation per supervisor direction
– Insures completion of new and used truck sales documentation
– Coordinates and reconciles weekly payroll for each department including daily payroll posting as required
– Assists with Human Resources tasks such as administering pre-employment testing, scheduling pre-employment physical and drug screens, and ensuring that all new hire paperwork is completed and returned in a timely fashion
– Liaisons with the corporate office departments as necessary
– Assists sales department in coordination of sales deliveries
– Assist Branch Team members in planning and coordinating company events
– Opens, sorts and distributes incoming mail
– Interviews and hires office department personnel
– Other office duties as assigned