Automotive Service Advisor

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12208428 An Automotive Service
Advisor is responsible for assisting customers with their vehicle repair
needs. Their duties include:

-Greeting customers and telling them about the types of services their
shop offers.

-Updating customers on the progress of their vehicle repairs or limited
offerings like free vehicle inspections.

-Processing customer transactions upon completion of their vehicle
repairs.

Service Advisors answer questions from customers and service providers.
They use their expert knowledge to understand the clients problems and
explain their needs to staff for satisfactory service delivery. Service
Writers also schedule appointments, process orders, monitor delivery and
handle customer complaints. Their duties include working with computers
and building and maintaining relationships.

Examples of Service Advisor duties:

-Interact with customers, listen to their questions and concerns and
provide timely responses.

-Educate clients about the companys products, services and offers.

-Schedule appointments, take orders, monitor service progress, calculate
charges and process payments.

-Review customer accounts and report changes to internal staff.

-Manage complaints, returns and resolve customer grievances.

-Record customer details and transactions.

-Serve as a customer relationship manager.

-Serve as a link between customers and different departments in the
organization.