Supervisor, Foster and Adoptions Team – Bentonville, AR – JR100499-7271

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4323189
Location: Bentonville, AR (onsite)

Hiring Range: This positions hiring range is anticipated to be
$52,000 to $58,000 annually, depending on experience, plus great
benefits!

Schedule: The current schedule is tentatively Tuesday – Saturday
(9:30 am – 6:30 pm), but flexibility is required in addition to weekend
availability.

Interviews will occur weekly until the position is filled.

Are you a dynamic motivator that has the ability to easily connect with
people and navigate emotional conversations? Do you have a background in
animal sheltering thats as strong as your love for all creatures great
and small? Are you passionate about saving animals through adoption and
fostering? If your heart beats for making a difference and your energy
is contagious, you might be the perfect fit for our team!

Position Summary: Foster and Adoptions Supervisors are responsible
for conducting and overseeing the daily functions, and growth of
lifesaving programs including adoption, foster care, transfer/transport
at the direction of their managers. Supervisors act with urgency to
accomplish important tasks and play a direct role in achieving Best
Friends Animal Societys no-kill mission and organizational success.
Supervisors may receive intensive assignments in a particular program,
based on organizational needs.

Essential Duties and Responsibilities:

– Treat people around you as our most valuable resource by leading
with Kindness and Compassion in all your actions, build trust by
demonstrating authenticity and following through on your
commitments, encourage self-care and work-life balance through your
own example, and work to build strong relationships with your team
by creating communication loops to share and receive honest
feedback. You are responsible and accountable for the culture of
your team.
– Work alongside team members and volunteers to oversee, coordinate
and conduct daily lifesaving outcome programs with the goal of
utilizing volunteers to the greatest extent possible to expand Best
Friends lifesaving capacity; support basic care and cleaning for
animals temporarily housed or transported within Best Friends
vehicles, or facilities.
– Develop a detailed knowledge of Best Friends programs to speak
knowledgably about and best match both the animal and clients
(adopters, fosters, transfer partners) needs; lead by example in
providing superior customer service.
– Provide support, training, and performance feedback; participate in
performance conversations; support hiring and onboarding; ensure
teams meet expectations for Best Friends program requirements and
procedures; support teams so that each person achieves their fullest
potential as contributors to Best Friends mission and goals.
– Work collaboratively with and assist Best Friends team members in
all areas of operations to develop, evolve, and implement efficient
processes to achieve lifesaving goals; participate in the
development of operating procedures; follow policies, procedures,
and task lists, including accurate and timely communications, work
completion, data entry, and recordkeeping.
– Maintain a safe workplace, value, and model safe work practices,
adhering to organizational safety practices and rules, and
addressing or communicating to leadership about unsafe practices and
conditions.

Skills and Experience:

A minimum of 1 year of experience managing or supervising a team in a
customer-oriented setting is required.

Prior experience working in a public facing role with a strong emphasis
on providing a high level of customer service is required.

Minimum of 1 year of work or volunteer experienc in an animal
welfare/shelter setting is strongly preferred.

The ability to work with, leash, kennel, walk, and handle cats and dogs,
including those with health and/or behavior conditions/concerns; basic
ability to identify and speak to medical and behavioral characteristics
of dogs and cats. A willingness to learn in areas where experience is
needed.

Experience and comfortability performing adoptions utilizing the
conversational adoption philosophy is required.

Customer-centric, non-judgmental approach to engaging with adopters,
partners, visitors, volunteers, and colleagues.

Resourceful, get-it-done attitude; initiative to assist in any area or
process; problem solving, seeking answers independently and
enthusiastically; flexibility to persist until goals are achieved.

Strong interpersonal skills, a team player, personable, professional,
and able to get along with people from different backgrounds, as well as
the ability to handle sensitive and confidential situations, including
conflict resolution.

Proficiency with Microsoft Office products; familiarity with shelter
software/animal management software, or desire to learn.

Strong communications skills: presentation experience with the ability
to speak before a group of audience.

Bilingual or multi-lingual skills preferred but not required.

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