Help Desk Support

Description:

The Help Desk Representative will be located at the clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for client In-Store Operators. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) for a multitude of retail stores across the world. They will follow up with customers to ensure calls are resolved and closed promptly. This team handles the “Tech 911” call for all domestic and international issues for retail stores. They are a 24/7 call center that utilizes the chat/email/call in functions. They support the clients, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficiently.

Skills:

help desk support, help desk, troubleshooting, customer service, support, ticketing system, phone support, technical support, office 365, ServiceNow, software troubleshooting, hardware troubleshooting

Top Skills Details:

help desk support, help desk, troubleshooting, customer service, support, ticketing system, phone support, technical support, office 365,servicenow,software troubleshooting,hardware troubleshooting

Additional Skills & Qualifications:

Qualifying Questions:

-How would you describe an ethernet cord? What does it do?

-How would you explain what a virtual machine is to someone who is not technical? (Answer: Its a computer within a computer)

Experience Level:

Intermediate Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

▪ Medical, dental & vision

▪ Critical Illness, Accident, and Hospital

▪ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

▪ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

▪ Short and long-term disability

▪ Health Spending Account (HSA)

▪ Transportation benefits

▪ Employee Assistance Program

▪ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.