Customer Data Analyst

Overview

Customer Data Analyst

The Data & Analytics team atWellframebrings new and existingcutting-edgemachine learning technologies to solve problems at the intersection of healthcare and technology. Our mission is to gain 360-degree insights into patients’ lives and use these insights to build a better digital healthcare product that is tailored for specific patient populations.

We are seeking aDataAnalyst tojoin ourData & Analytics teampartneringclosely with our Customer Successand ProductOrganizationstoidentifyand deliver customer insights. Reportingintothe Director, Data & Analytics, this individual willbe responsible forquerying, analyzing,visualizing, and presentingcustomerdata toprovide insights to customers in pursuit ofsupporting their strategic goals.

Your impact:

Data Analysis and Insights

Utilize SQL and git to build new analyses and support existing onesexaminingtrends and patterns toultimatelyincreaseunderstanding of customer behavior, product usage, and satisfaction and maximize customer growth potential

Communicatefindingsto various company stakeholders (customer success, product)in a cohesive story, including summarizing insights from analyses,identifyingnextstepsand providing recommendations

Responsible for the design, development, maintenance, accuracy, andtimelydelivery of reports andanalysesto meet company and customer needs

Customer Experience Optimization

Help drive change in usage of data through actively surfacing and conveying customer specific insights toaccount facing teams and customers

Partner with account facing teams and customers to translate customer business needs into data deliverables in for the form of analyses, standard reports, data extracts

Consistentlyprovidestrong data-driven business and technical judgement to support customer business needs

Create training materials and tip sheets to help customers bestutilizereporting and data products

Internal Data Support & Tracking

Participate in ad-hoc projects andinitiativessuch as:expanding data warehouse with clean data ready for analysis, incorporating new metricsinto our BI tool

Train other functional team members on the reporting tool(s) and best practices from a data analytics perspective

What you bring:

Bachelor’s Degree

1-3yearsof experience working with big data for healthcare

Expertisewith Looker or other Business Intelligence/Visualization Tools such as Tableau, Power BI, etc.

Expertisewith SQL and Excel

Understanding of how relational databases work, and experience with designing transformations, mappings, and working with reference tables

Experience investigating data issues, and working with cross functional teams forproblem resolution

Highproficiencywith PowerPoint, G Suite, and Microsoft Office tools

Who you are:

Excellent communication skills with a proventrack recordof communicating well with internal and external stakeholders

Strong analytical thinking – effective atidentifyingthe critical question, capable of navigating tradeoffs between accuracy / comprehensiveness / complexity vs. speed and simplicity

Can distill more complex analysis into simple charts to communicate key takeaways

Ability to document work, issues, and communicate standards and requirements

“Can do” attitude and willingness to think beyond the status quo

Strong attention to detail

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work across multiple time zones in a hybrid or remote work environment.

Long periods of time sitting and/or standing in front of a computer using video technology.

May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

#LI-Remote

Job Locations US-Remote

ID 2024-4756

Category Hidden (29003)

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.