Service Support Specialist (Pilot)

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

JOB RESPONSIBILITIES

Meets regularly with Funeral Director(s) to ensure customer needs are met

Frequently communicates with families to coordinate activities

Takes first calls and dispatches removal teams

Collects vital information, files death certificates and insurance claims

Schedules appointments for Funeral Directors

Designs and prints memorials; creates, scans, and corrects arrangement documents

Orders merchandise, flowers, urns

Schedules services including coordinating with churches, cemeteries and staff

Assists with setting up funeral/visitation areas and take down

Assists during funeral services and events

Assists with dressing, casketing and preparing the deceased for viewing

Transport human remains to the Crematory facility

Delivers ashes from Crematory to Funeral Home

Assists with removals

May be required to ensure company vehicles are clean and fueled, prior to and after services

Adheres to all Company and Regulatory requirements

Performs other administrative duties for the location when time permits

MINIMUM Requirements

Education

High School diploma or equivalent

Certification/License

Good driving record and valid driver’s license

Experience

2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

Funeral industry experience preferred but not required

Knowledge, Skills and Abilities

Strong knowledge of computers and software

Above average communication skills

High level of compassion and integrity

Problem solving skills

Ability to multi task and set priorities

Ability to maintain confidentiality

Ability to work beyond standard business hours including weekends

Detail oriented

Professional team player

Pro-actively seeks out tasks

Motivated, enthusiastic work ethic

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

Mostly works indoors during all seasons and weather conditions

Occasional work outdoors

Limited amount of local and/or multiple location traveling required

Professional dress is required when in contact with families

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day

Occasional periods of time standing, up to 3 hours per day

Climbing stairs to access buildings

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Ability to lift up to 20 pounds

Work Hours

Working beyond “standard” business hours as the need arises

Compensation:

Salary: $15.00-$19.00/hr

Benefits: MedicalDentalVisionFlexible Spending Accounts (health care and dependent care) Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program

Postal Code: 80501

Category (Portal Searching): Operations

Job Location: US-CO – Longmont

Job Profile ID: F00349

Time Type: Full time

Location Name: Howe Mortuary & Crematory