HR Shared Services Supervisor

Responsible for the oversight and management of the HR Shared Services Department to provide support for the Human Resources Benefits, Retirement, Payroll, Leave and Employment processes. Ensures efficient and quality assistance to all service requests. Acts as one of the HR Systems administrators and provides HRIS technical support to HR Partners to make the most effective use of systems and data.

Education and Experience:

Bachelors degree in HR, Business or related field or equivalent work experience

5-7 years of HR experience preferred

Minimum 2 years payroll processing experience preferred

Minimum of 3 years supervisory experience

Skills and Abilities:

Thorough understanding of Microsoft Windows products, specifically Excel and Word.

Experience with Payroll systems and processes, Human Resource Information System and/or Database Management Software. Workday and ADP experience a plus.

Project management, analytical skills, payroll, benefits and HRIS acumen.

Possesses strong interpersonal and customer service skills and the ability to work well across teams.

High level of accuracy and attention to detail.

Thorough understanding of Federal and State Wage & Labor Laws.

Thorough understanding of payroll withholding/taxation requirements and reporting.

Unique Job Characteristic and Requirements:

Ability to Work Flexible hours as needed

SHRM Certification or other HR Certification preferred

CPP Designation preferred

Tasks Performed:

35% Lead the Shared Services operation, including development, implementation and maintenance of processes, procedures and systems. Oversee the Shared Services personnel, ensuring transactions are completed in a timely, accurate manner and meet established HR service level goals. Partner with HR leadership to determine HR strategy for smooth operation of the Shared Services center.

20% Manage the corporate payroll process and ensure accurate and timely payments to all employees within established laws and procedures.

15% Directs the HR Shared Services staff for daily questions on Employee Relations, Benefits, Retirement and Employment processes and as necessary escalates to appropriate resources in accordance with organizational guidelines.

10% Provide coaching and guidance to improve staff performance and capabilities and identify training needs; develop staff in technical and soft skills to deliver quality services.

10% System administrator for Workday.

5% Works with other areas of Human Resources to ensure self-service functionality is available and appropriate to streamline processes for Human Resources. Develops and maintains the process maps for the Human Resources Division.

5% Other duties as assigned.

Physical Requirements:

Communicate effectively with internal and/or external customers

Stationary 75% of time or greater

Move Objects to Maximum 10 lbs

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees – like our Tuition Reimbursement Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

EEO is the Law Poster Supplement

Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf)

Family Medical Leave Act (FMLA) Poster

Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.

NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.