Senior Associate, Product Management (Property)

This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate, Product Management (Property), you will bring your technical skills to a hospitality company with an award-winning culture. On the Digital Product Management team, reporting to the Senior Manager, Product Management (Property), you will support projects that enhance our digital guest experience, focusing on customer-centric, data-driven usability.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

Contribute to the Hilton Digital roadmap as it relates to portions of the digital property experience
Define and present new product concepts to technical and non-technical partners
Write top-notch requirements, and work with your delivery pod to build and bring concepts to life for our customers
Pinpoint customer needs (owners, Hilton Honors members, guests, partners, and Team Members) to help define and prioritize product features that make the most impact
Define the products success metrics, analyze/present data post-launch, and quickly act on trends

How you will collaborate with others:

Build trusted working relationships across Hilton, including working with engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams

What projects you will take ownership of:

Identify and build new features that improve the digital property experience for guests visiting our website
Define and prioritize customer experience features by working with UX, Technology, Marketing, and Analytics

WHY YOULL BE A GREAT FIT

You have these minimum qualifications:

Three (3) years of professional work experience in Product, Customer Experience, Technology, or a related field
Experience writing customer-centric user stories for web or mobile applications
Experience writing detailed product specs and documentation
Experience with web analytics tools, such as Adobe Reporting suite
This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
Travel up to 20%

It would be useful if you have:

Bachelor’s Degree, or Associate’s Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience
Five (5) years of professional work experience in in Product, Customer Experience, Technology, or a related field
Experience using research to help craft a product roadmap
eCommerce product experience
Experience in the hospitality, travel, or transportation industry

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 Worlds Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\Accommodation\and\Accessibility\Assistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.

Job: Product Management

Title: Senior Associate, Product Management (Property)

Location: null

Requisition ID: COR014UF

EOE/AA/Disabled/Veterans