Customer Service Manager

JOB REQUIREMENTS: Do you thrive in fast-paced environment and inspire
others to succeed? Make your mark on a company where your leadership
will drive loyalty and team success! We are a family-oriented Midwest
and East coast based company; with locations in Wisconsin, Minnesota,
Michigan, Maryland, and Pennsylvania. We are looking for a Customer
Service Manager who is a motivated leader ready to make an impact in a
growing company. Drive innovation, foster a culture of excellence, and
lead a high-performing team dedicated to exceeding customer
expectations. What You Get To Do Lead and mentor a team of customer
service representatives, ensuring delivery of exceptional support.
Develop and implement strategies to improve customer satisfaction and
operational efficiency. Analyze data to monitor team performance and
customer feedback, providing actionable insights for continuous
improvement. Act as a problem-solver and decision-maker, handling
escalated issues and implementing creative solutions. Develop and
maintain the product and application knowledge necessary to service
internal and external customers within the assigned markets. Provide the
highest quality quotations possible for the specific application as
outlined by the customer or Account Manager. Accurately pricing,
verifying contractual obligations, internal costs, agency sales and
stock/drop-shipments. Develop the product and application knowledge
necessary to service the needs of our customers and sales staff.
Demonstrate strategy in margin growth through obtaining discounts and
inventory decision-making. Lead and take ownership of business unit
including training initiatives. Responsible for and leads unit growth by
reviewing metrics such as gap reports and quote logs. Monitor KPIs and
steer the team and engage other needed areas for improvements. Establish
and continuously evaluate work procedures and processes that support
company and departmental standards, procedures and strategic directives.
Identifies opportunities for improved efficiency of the team. Provide
performance feedback and coaching on a regular basis to team members.
Writes and administers performance reviews to recognize success and
foster improvement. Promote and engage in team member involvement and
career growth. May perform other duties as assigned. Apply today and
join the team at: https://www.craneengineering.net/careers Crane
Engineering is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration for employment without
regard to their race, color, religion, national origin, sex, protected
veteran status, disability, or any other characteristic protected by
law. Crane Engineering also participates in E-Verify to verify identity
and employment eligibility. OTHER EXPERIENCE AND
QUALIFICATIONS: What We Need From You Bachelors degree in a related
business field preferred. At least three years related experience and/or
training; or equivalent combination of education and experience. Proven
leadership capabilities a must. A customer-service focused individual
that successfully responds to technical and non-technical customer and
team member inquiries. An ability to handle a varied and fast-paced
workload to meet customer requirements for projects. A well-organized
and self-directed team player. Ability to work with various computer
programs including vendor based software. Strong organizational skills
and excellent attention to detail with a high focus on accuracy. Works
well in a team environment with a diverse group of team members and
customers. Strong initiative: takes independent, unprompted action and
digs into problems without supervision. Ability to develop and motivate
team(s). Ability to communicate effectively to a variety of audiences in
written and verbal form. Ability to provide and support a vision and
direction. APPLICATION INSTRUCTIONS: Apply Online:
www.cra eengineering.net/careers This position is with a company
currently involved with a labor dispute. This position is NOT part of
the dispute and the person hired will NOT be replacing an employee
involved with the labor dispute.