Service Center Support PT

JOB REQUIREMENTS: POSITION OVERVIEW: Responsible for handling the needs
of customers, processing documentation that accompanies the movement of
freight, and performing other administrative and customer service duties
as necessary in the daily operation of the service center. ESSENTIAL
FUNCTIONS: Perform administrative/clerical functions, including but not
limited to, maintaining files, copying, imaging, answering phones, data
entry, sorting/ distributing mail and/or packages Verify and complete
required documentation and reports Provide accurate information and
assistance to customers, which includes determining pick-up and/or
delivery needs, problem resolution, updating systems to meet customer
special handling requirements, selling company services and provide
potential leads to sales Enter freight shipment information into
computer system to include, but not limited to, accurately status
shipments, generate freight bills and/or correct freight bills, etc.
Administer freight pick-up process, as required Assist customers via
phone, e-mail and/or fax in all inquiries, including but not limited to,
tracing shipments, rate quotes, tariff discrepancies, billing and/or
invoicing questions, etc. Make freight delivery appointments, as
required Review drivers Hours-of-Service logs to ensure accuracy, as
required; report discrepancies to appropriate leadership member Assist
city operations, including but not limited to, checking-in drivers and
processing related documentation, coordinating drop-off situations,
coordinating driver collections, etc. Communicate with sales, operations
and other service centers and/or departments to ensure customers needs
are achieved and all issues are resolved Reconcile cash and checks
collected, prepare deposits and prepare COD check remittance to
customers, as required Comply with all applicable laws/regulations, as
well as company policies/procedures Perform other duties as required
Disclaimer: This job description is general in nature and is not
designed to contain or to be interpreted as a comprehensive inventory of
all duties, responsibilities and qualifications required of employees
assigned to the job. QUALIFICATIONS High school diploma or GED Two
years general office experience preferred One year customer service
experience, preferred Previous transportation experience preferred
Strong phone and interpersonal skills Ability to count and perform
basic math, with or without a calculator Strong written and verbal
communication skills Ability to comprehend the various FedEx service
products to assist in determining customers needs Ability to use
general office equipment, e.g. computer, fax machine, copier, scanner,
etc Typing/data entry skills Ten-key skills preferred PC
experience with the ability to learn required computer systems/programs
Demonstrated time management, organizational and multi-tasking skills
Ability to handle confidential information Ability to follow
instructions and complete required training Ability to work
independently and/or as a team member Ability to work in a fast-paced
team environment WORKING CONDITIONS: Office/dock environment
Fast-paced; deadline oriented Hours may vary due to operational needs
Preferred Qualifications: Pay Transparency: Pay: Additional Details:
FedEx Freight is an Equal Opportunity Employer, including disabled and
veterans. If you have a disability and you need assistance in order to
apply for a position with FedEx Freight, please call 800-888-8252 or
e-mail at ADAAssistance@freight.fedex.com. FedEx Freight will not
discharge or in any other manner discriminate against any employee or
applicant for employment because such employee or applicant has in
APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjgwNjkzLjg3NzBAZmVkZXhjb21wLmFwbGl0cmFrLmNvbQ