Teller Supervisor

JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive
culture where different perspectives are valued and recognized as
strengths critical to our success. If you thrive in an environment where
your growth and development are encouraged and supported, then
Associated Bank may be the right place for you. We invite you to view
the opportunity below. Responsible for ensuring our customers receive
efficient, friendly service and that common courtesies are extended to
every customer. Direct the day-to-day operational activities of the
teller area, directly supervise tellers to ensure each customers
experience is positive and memorable, train staff on operational issues,
be knowledgeable of policies and procedures, make judgment decisions and
coach for referrals. Responsible for expanding and deepening customer
relationships by identifying customers needs comprehensively and
matching their needs with selections and resources within the
colleagues assigned business line and across all business lines of
Associated Bank and coaching the teller team to do the same. Ability to
direct and demonstrate all customer channels including the use of
digital technology for a positive customer experience. In coordination
with the Branch Manager, responsible for the operational integrity of
the retail office. Exhibit and support a culture of flexibility and
mobility to meet the expectations of our branch and customer needs. May
be called on to oversee the office in the Branch Managers absence.
This person will also: Operate a Teller window as needed. Supervise
Teller staff. Direct the day-to-day operations activities of the Teller
area including but not limited to: teller balancing, ordering cash, cash
vault balancing, scheduling teller staff, ordering supplies, and
completing daily and monthly reports, ensuring an excellent customer
experience at every point of contact. Perform regular observation and
coaching feedback to tellers. Support the attainment of branch goals by
coaching and motivating Tellers in identifying opportunities to deepen
customer relationships. Responsible for leading and coaching the team in
recognizing customer needs by leading by example. Participate in skill
builder, branch huddles and other training sessions as directed.
Participate in the interview and selection process of candidates. Coach,
train, develop, evaluate and provide feedback to Tellers as they
progress through their teller road map… For full info follow
application link. The employment policy of Associated Banc-Corp, and its
subsidiaries and affiliates (“Associated”) provides equal opportunity
to all persons. We support a diverse and inclusive work environment
where colleagues are respected, treated fairly, and given equal
opportunities to perform to their fullest potential. We believe it is
only with a diverse and inclusive workplace that the organization can
truly perform at its best, carry out its vision, and make a difference
for the communities we serve. APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/AB9BA81DC7EC49EE