Client Services Administrator

Summary

The Wellspring Advisor Group is an independent financial services practice of Thrivent Financial. Nick Rasmussen and Roger Schlichting are the two lead financial advisors that own the business. They have combined service of 33 years of direct financial services industry experience. We take a comprehensive-based approach to helping our clients achieve multiple financial goals. We help our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy. Their current combined assets under management and advisement across all product line is approximately $170 million.

Thrivent is a diversified financial services organization that helps people achieve financial clarity, enabling lives full of meaning and gratitude. Thrivent and its subsidiary and affiliate companies serve more than 2.3 million clients, offering advice, insurance, investments, banking and generosity products and programs over the phone, online as well as through financial professionals and independent agents nationwide. Thrivent is a Fortune 500 company with $189 billion in assets under management/advisement (as of 12/31/21). Thrivent carries an A (Superior) rating from AM Best, a credit rating agency; this is the highest of the agency’s 13 rating categories and was affirmed in June of 2022.

This position serves as a resource to Financial Professionals and client/members in handling, researching and communicating inquiries regarding their accounts and supports the daily operations of the practice, including, but not limited to: utilizing Thrivent Financial computer systems and programs in support of new client and account opening, servicing existing investment and insurance accounts, running investment and insurance illustrations, executing money movement transactions, assisting in data gathering and supporting the financial planning/advice service, invoicing, client relations, identifying and helping improve operational effectiveness and efficiency, supports securities and insurance related tasks and other misc. tasks as assigned. The Client Service Administrator reports to Lindsay Rasmussen and is employed by the individual advisor(s) of Wellspring Advisor Group.

Flexible between 32-40 hours per week depending upon weekly with opportunity for overtime during busy seasons. This position is located in Willernie, MN.

Annual target compensation rate assuming 40-hour work week is $50,000-70,000 once licensing obtained (dependent on existing licensing and experience). Additional benefits: 15 days of personal paid time off plus 10 national paid holidays. Retirement plan available with employer match. Health insurance (none but open to consideration if necessary).

Job Description

Position Roles/Responsibilities/Accountabilities

Prepare or coordinate the preparation of correspondence, reports, and special projects

Oversee projects, administration of various programs, and processing functions as needed

Drive client facing activity in the practice by scheduling meetings with clients

Update Salesforce with client contact and preference information

Assist Lead Advisors with preparation and follow up for client meetings

May attend client meetings and take notes

Research products, product pricing and contacting carriers for information

Answer basic questions for clients

May accept and/or enter trade orders from clients, including unsolicited trade orders

May fill out and sign Variable Life/Variable Annuity/Mutual Fund/Brokerage applications

Show clients how to access their accounts and read statements

Handle requests for transfers of funds in and out of accounts

Fill out necessary forms for opening or maintaining accounts

Set up and retrieve reports in the portfolio management system

Other responsibilities as assigned by the Lead Advisor

Position Qualifications

Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn

Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions

Ability to maintain integrity of sensitive/confidential information

Basic understanding of our products and services, and Thrivent Financial

Previous industry experience preferred

Securities (6/63, 7/66, or 7/63 & 65) and/or Life, Health, and Annuity registration may be required

Competencies

Planning/Organizing

Customer Focus

Communication

Interpersonal Skills

Teamwork and Collaboration

Adaptability/Flexibility

As part of Wellspring Financial Groups recruiting/hiring/contracting process, a verification of a candidates background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

Determine the need for future access to Wealthscape. All persons with access to Wealthscape are deemed Access Persons and are subject to Compliance with the firm’s Code of Ethics which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.

For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work.

Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.