Associate Account Manager – 2024-17429-3379

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12217152 Overview

Snap-on Credit LLC is the financial arm of Snap-on Inc., and leading
global innovator, manufacturer and marketer of tools, equipment,
diagnostics, repair information and systems solutions for professional
users performing critical tasks. Products and services are sold through
the companys franchisee, company-direct, distributor and internet
channels. From our headquarters in Libertyville, IL Snap-on Credit
provides financing to technicians, students of automotive technical
institutions, and shop owners for the purchase of Snap-on hand tools,
power tools, tool storage, and diagnostic products through our Extended
Credit program.

Position Summary: Entry level position in which the primary
responsibility is collections of early stage delinquent accounts in the
Extended Credit portfolio within a regional business unit. Position will
be responsible for directing and coordinating EC collections;
evaluating, recommending and implementing solutions to resolve
delinquency issues; and promoting and marketing Credit Sales programs to
Franchisees and customers, while preparing for the potential role of an
Associate Account Manager.

Responsibilities

Major Responsibilities:

Collection of EC accounts to achieve established Corporate/Regional
goals

– Extensive phone contact collecting on active delinquent accounts
– Coordinate collection efforts with Franchisee network
– Coordinate product return with Account Managers/Senior Account
Manager
– Report and consult with management on major issues
– Achieve assigned delinquency/loss goals and metrics
– Answer field and customer questions
– Resolve credit/payment problems
– Assist in promoting Credit Sales programs and promotions

Qualifications

Requirements:

– Bachelors degree is preferred
– 2 years customer service or collections preferred

Business understanding and demonstrated skills and knowledge in:

– Credit and collections
– Communications – verbal and written
– Computer applications
– Negotiation

The following individual skills and characteristics are particularly
important:

– Analytical
– Standards and Ethics
– Approachable
– Decisive
– Collaborative

Travel: No travel expected

Working Environment: Normal office environment. Entry Level – Not
Remote.

Effort: Normal working hours

Snap-on offers competitive compensation, target bonus opportunity, and
an attractive benefits program including: three Medical Plan options,
Vision, Dental, and Prescription Drug Insurance, Life Insurance,
Short-Term Disability, and Retirement Savings Programs that consist of
not only a company matched 401(k) but also a defined benefit Pension
Plan. Employees receive paid and floating holidays, vacation time, sick
days, and their birthday off. Employee stock purchase plan and
preferential employee tool purchase programs are also available.

Snap-on is an Equal Opportunity Employer,
Minority/Female/Disabled/Veteran