Service Manager

Restaurant Associates

Position Title: Service Manager

Pay 14

Reports To:

Salary: $85,000 – $90,000

Other Forms of Compensation:

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nations most prestigious museums, performing arts centers and corporations! Voted Glassdoors Employee Choice Awards- Best Places to Work in 2021, This is R/A !

Job Summary

Join us as a Service Manager at our premium lounge in BOS and take the lead in delivering outstanding guest experiences through exceptional service and attention to detail. If youre passionate about hospitality and have a keen focus on the steps of service, this is your opportunity to shine in a dynamic, high-end environment.

This is an onsite role at Boston Logan Airport; Parking is included!

As the Service Manager, youll oversee daily lounge operations with a focus on maintaining seamless service execution. Working closely with the General Manager, youll lead a team dedicated to ensuring guests receive flawless and memorable service.

Key Responsibilities:

Cultivate strong relationships with guests, clients, and internal teams.

Ensure consistent execution of service standards and procedures.

Collaborate with the culinary team to align service delivery with high-quality dining experiences.

Manage service staff schedules, training, and development.

Oversee guest satisfaction, addressing concerns and continuously improving service.

Monitor and maintain financial accuracy related to service operations.

Preferred Qualifications:

Three to five years of experience in hospitality or foodservice management.

Strong focus on guest satisfaction and service excellence.

Proven leadership and team management skills.

A passion for creating memorable guest experiences in a premium environment.

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Req ID: 1356922

Restaurant Associates

Michael Abbey

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