Lead Process Analyst

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Lead Process Analyst (LPA) is an integral member of the Commercial Experience team responsible for leading efforts focused on improving the experience for our Sales and Customer Success organizations. The LPA leads process optimization, process automation, systems/tools implementations, and system enhancement projects across the Commercial Experience ecosystem. This includes critical and high-visibility programs that are typically top initiatives and have large budget impacts.

Location

This is a work from home position within any US state

The Main Responsibilities

Lead complex business and/or technical initiatives at the program or project level.

Identify, analyze, develop, document, and implement complex projects and new product initiatives targeted to increase efficiency or revenue

Identify process improvement opportunities and related training and communication needs

Consult with management on process project management and improvement opportunities.

Follow a change management methodology for implementing process improvements. Ensure operational readiness in go-to-market launches, including coordinating with corporate teams on the implementation of new products, services, and processes.

Provide strong support for the overall management of the impacted business units quality tools and techniques.

Gather business requirements and work with IT and other development teams for implementation.

What We Look For in a Candidate

Bachelor’s degree and/or 3 years related experience.

Work experience that demonstrates the ability to plan, organize, and schedule multiple projects to accommodate rapidly changing priorities.

Ability to create reporting mechanisms and processes that help leaders quickly identify and address business challenges.

Excellent verbal, written, and interpersonal communication skills. Written skills include demonstrated ability to create and modify process documents and flows, work instruction documents, and other documents distributed to a wide audience.

Ability to solve complex analytical challenges, independently analyze information, and make recommendations based on analysis. Present recommendations to the leadership team.

Fluent in Microsoft Office suite and Microsoft Power Suite.

Proven collaborative skills in reaching a team approach to accomplishing work.

Proven ability to work in a customer-obsessed organization.

Excellent negotiating and persuasive skills.

Ability to motivate others, use good teamwork skills, including the development of interdepartmental relationships, and the ability to make complex decisions.

Demonstrates high personal work standards.

Embraces change, inspires trust, communicates in all directions, and is a continuous learner.

Preferred Qualifications:

Lean Six Sigma belt.

Proficiency in Salesforce or similar CRM.

Agile Scrum@Scale or Product Owner.

Compensation

The starting salary for this role differs based on the employees primary work location. Employees typically do not start at the top of the range, though compensation depends on each individuals qualifications.

Location Based Pay Ranges

$80,510 – $107,340 in these states: AR ID KY LA ME MS NE SC SD

$84,740 – $112,980 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

$88,980 – $118,630 in these states: CO HI MI MN NC NH NV OR RI

$93,210 – $124,280 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety thats based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335046

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

80510

Salary Max :

124280

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) Were able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

09/30/2024