Customer Service Representative

Description:

This is a sales support role focusing on various customer campaigns on business need. Will be in a fast paced, high volume environment, mainly doing outbound calls in a scripted setting. Campaigns will vary and change from time to time.

These will not be straight cold calls, instead be focused on former/active customers.

-The Customer Service Rep handles customer service inquiries and problems.

-Making outbound calls through our dialer on specific mortgage campaigns – upwards of 50 calls daily

-Receiving inbound customer calls. Identify what are the customer’s needs and then route them to the appropriate department.

Skills:

outbound calls, customer service sales, customer service, mortgage, call center, collection calls, Typing, Microsoft, Administrative support, Sales

Additional Skills & Qualifications:

Candidates with prior call center experience, sales experience, high volume/fast paced are preferred. Mortgage experience is not required but a plus.

-High School Diploma or GED required

-1-2 years of outbound customer service or call center experience required

-Outbound dialing experience is highly preferred (ability to handle rejection).

-Mortgage, Banking, Financial industry experience preferred (not required)

-Telemarketing, Collections, Timeshare, Cold calling phone sales preferred experience

-Able to handle a fast paced environment and able to multi-task.

Experience Level:

Entry Level

About TEKsystems:

Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.