Sales Team Lead, Google Store

DESCRIPTION

The Sales Team Lead will be expected to support the sales associates by training, motivating, and coaching to create a radically helpful consumer experience in Googles newest retail store . Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the Guides to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables, and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.

RESPONSIBILITIES

Consumer Experience and Sales:

Fully accountable for execution of sales initiatives

Fully accountable for execution of consumer experience initiatives

Supervise personnel to:

Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenue and productivity

Consistently demonstrate excellent interpersonal, leadership, and coaching skills

Create a work environment where motivated people can excel, exceeding daily ownership goals

Oversee floor experience – act as floor leader to ensure consumers receive a radically helpful experience

Own consumer coordination and welcome process

Support team and assist with consumer interactions and transactions

Coach associates on opportunities with consumer interactions, recognize positive performance and hold associates accountable for poor performance

Management and Development:

Inspire and engage associates by motivating team to succeed

Promote passion, pride and commitment

Lead by example and serve as a resource for product knowledge

Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion

Coach to all competences (Kornferry) to ensure consistency of expectations within location

Improve associate engagement through appropriate behaviors and actions

Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service

Quickly resolve any fraud issues communicated by security; may involve working with security or finance teams

Product Launches:

Partner with management and other appropriate parties to successfully launch new products, services and processes and to review staffing forecast plan

Actively inspect post-launch and drive improved results with best practices

Inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence

Report concerns with associates’ knowledge and/or behavior, and provide additional coaching and/or discipline as appropriate

Coordinate with security, facilities and space management to ensure smooth product launch-day execution including operations, staffing and scheduling

Responsible for activity in space at all times

Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.

Merchandising and Sales:

Accountable for adhering to the merchandising standards

Instill a sense of pride and ownership in space appearance – where all associates understand the space is the face of the brand to every consumer.

Compliance:

Drive compliance of procedures and policies

Ensure timely completion of required training to empower personnel to succeed

Implement, execute and inspect existing and new retail programs, tools and training

Responsible for ensuring the training for associates to ensure they have the appropriate level of system/tool access for their roles and responsibilities.

Other:

Manage 6-8 MOD segments per week

Report fraudulent activity to security

Continuously display high integrity

Develop strategic perspective and champion change

Inspire others to high performance through collaboration and teamwork

Utilize professional expertise to solve problems and analyze issues

Capture initiative and strive for results

Assist management in assigning the following: breaks, opening/closing tasks, & holding team accountable to their attendance

Support management needs

Other duties as assigned

QUALIFICATIONS

3 years sales/consumer service experience in a retail environment, preferably for hi-tech /consumer electronics

1-3 years’ previous leadership experience in the telecommunications or consumer service related industry

Effective communication, presentation and interpersonal skills

Strong organizational skills with attention to detail

Experience working with any of the larger consumer electronics stores technology.

Demonstrates passion for leading edge technology and product solutions.

Possess strong written and verbal communication, and working knowledge of G-Suite

Have a strong working knowledge of standard operating procedures

Experience conducting coaching and positive reinforcement.

Ability to work flexible schedule including nights and weekends.

Excellent communication skills and demonstrated ability to meet or exceed performance standards

Ability to motivate team

Ability to work flexible hours, including evenings, weekends and holidays

Work with associates to elevate skills and performance, providing coaching on opportunities for improvement

Maintain knowledge of all brand products – complete training and support associates with required training on current and upcoming products

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, Dental, Vision, and Telehealth

Basic Life Insurance and AD&D

401(k) Plan withCompany Match

Legal Insurance

Company Paid Employee Assistance Program (EAP)

Employee Discount Program

Tuition Reimbursement (Degree and Professional Certification Programs)

Bonus Opportunities Technology Reimbursement

Access to Use Approved AI Tools

Excellent Recognition Programs

Committed to Development with Dedicating a Day for this Purpose Quarterly and Providing Programs for Leadership Development and Management Essentials

Actively Promotes from Within

Represent a Company Dedicated to a Sustainable Future

ABOUT US

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta and its subsidiaries is an Equal Opportunity Employer

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

Acosta et Mosaic sont les forces motrices en matière de ventes et de marketing derrière les marques les plus reconnues et éprouvées auprès des principaux détaillants aux États-Unis et au Canada. Nous proposons des services flexibles qui maximisent l’efficacité. Acosta possède le talent et la technologie nécessaires pour élaborer des stratégies axées sur les données, la portée et les relations, afin de mettre en œuvre ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur les indicateurs pour les clients et les détaillants.

Acosta et ses filiales , de bonne foi, estiment que cette fourchette de rémunération affichée est la fourchette précise pour ce poste au moment de cette publication. Acosta pourrait finalement payer plus ou moins que la fourchette affichée en fonction des qualifications des candidats et des lieux. Cette fourchette peut être modifiée à l’avenir.

Acosta et ses filiales sont des employeurs offrant l’égalité des chances .

Nous nous engageons à fournir des aménagements pour les personnes handicapées . Si vous avez besoin d’un aménagement, nous travaillerons avec vous pour répondre à vos besoins, dans la mesure requise par la loi.

Les déclarations ci-dessus ont pour but de décrire la nature générale et le niveau de travail effectué par les personnes affectées à cette classification. Elles ne doivent pas être interprétées comme une liste exhaustive de toutes les responsabilités, tâches et compétences requises du personnel ainsi classé. Mosaic se réserve le droit de modifier tout ou partie des descriptions de poste à sa discrétion afin de répondre aux besoins de l’entreprise, voire de les dépasser.

En soumettant votre candidature, vous acceptez et acceptez la Déclaration de confidentialité d’Acosta et les Conditions d’utilisation .

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Marketing

Salary Range: $27.00 – $32.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 2559