Client Engagement Specialist

Make a bigger difference

At The Jewish Board, we dont just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team thats been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

Reasons youll love working with us:

• If you have a particular age range or population youre interested in working with, you can find your niche here. Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.

• Were committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.

• With 70 locations throughout the five boroughs, you can work close to where you live.

• Generous vacation time and 15 paid holidays will help you achieve a healthy work/life balance.

• We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.

• Youll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.

How you can make a bigger difference:

The Jewish Boards Community Behavioral Health treatment programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally affirming, person-centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resiliency of our communities.

The Office Assistant supports the program by carrying out tasks that ensure the clinic runs smoothly and we can provide quality services to our clients and families.

Some responsibilities include, but are not limited to:

• Provide support to Office Manager and clinic administrative staff
• Answer incoming calls and make necessary outgoing calls for our providers. Taking messages as needed for staff.
• Checking in clients- insurance check, collect and apply payments, inform clinicians of clients arrival
• Scheduling/re-scheduling clients and maintaining scheduling calendars for clinic staff
• Record copayments and private fees in Avatar system
• Verify payment front logs with daily receipts on a daily basis
• Enter transportation data into the NYC PTAR system as needed
• Assist with charts/filing/scanning, Photocopying and mail projects
• Assist with coordinating Open Access: including explaining intake packets to clients, assigning clients in Avatar system
• Track and anticipate clinic needs to order supplies accordingly
• Maintaining the appearance of the reception area and waiting room.

Qualifications:

The Jewish Board is currently looking for talented individuals of all cultures, religions, races, and gender expressions with the following qualifications:

• High School Diploma plus 6-years of relevant work experience OR Bachelors degree plus 3-years of relevant work experience.

If you join us, youll have these great benefits:

• Generous vacation time, in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 24/7 Accessible Employee Assistance Program
• Life and disability insurance
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

More on Equal Opportunity:

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.

Other details

• Job Family Clinical Staff [300s]
• Pay Type Hourly
• Employment Indicator 8810 – Clerical Office Employees NOC
• Min Hiring Rate $23.64

Minimum Salary: 16
Maximum Salary: 23.64
Salary Unit: Hourly