Airline Passenger Assistant

Overview

The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented, and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.

Hourly Wage: $14.00

Shift: 1pm to 930pm & 5pm to Closing to include weekends

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM)

Basic Qualifications:

• Must be 18 years of age or older

• No high school diploma, GED or college degree required

• No experience required and on the job training provided

Preferred Qualification:

• One (1) year of customer service experience preferred

Language Skills:

• Bilingual in English and another language.

• Communicate face to face and/or by radio, often quickly, under pressure and with environment interference.

• Communicate with people from different walks of life.

Responsibilities:

• Follow safety precautions at all times while transporting passengers

• Positive interpersonal interaction with passengers

• Comply with all clients and/or site security requirements and processes

• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds

• Assist passengers with baggage retrieval and transport, if necessary

• Coordinate assignments with dispatchers and gate Agents, if necessary

• Complete thorough Incident Reports

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

REQNUMBER: 98475

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.