Technical Services Program Lead

Technical Services Program Lead
Location(s):
Toledo, OH, US, 43659-0001
Austin, TX, US
Function:
Marketing
Audience:
Experienced Professional
Work Arrangement:
Remote
Requisition ID:
63364
PURPOSE OF THE JOB
The Technical Insulation organization is seeking a Technical Services Program Lead to develop a multi-year transformation of technical services sale support team into a multi-million-dollar services enterprise for technical insulation.
This manager will heavily coordinate with Technical Service Engineers, Specialty Sales, Marketing Leaders, and Customers at all levels globally. Project manager will work across the enterprise, with internal and external stakeholders, including a broad range of customer consisting of channel partners, contractors, engineers, and specifiers, as well as potential external consulting partners to develop and execute a learning plan, business case and implementation plan with multiple workstreams for the project. Regular status updates to steering and leadership will be required.
Location: Open toRemote (must based in CST or EST timezones).Houston, Texas preferred
Reports to: Technical Services Director, dotted line to Tech services / sales leader
Span of Control:Individual Contributor
JOB RESPONSIBILITIES
This Leader will create synergies between technology, talent, tools, and management systems to monetize site services and application training for our customers.
Establish Tools and Roadmap
Build technical services map overlayed against project flow:
Identify viable programs through Voice of Customer work.
Identify success criteria of a program.
Benchmark to identify potential industry partners
Economic walk for each service and analyze each service offered at each phase.
Build consultancy map:
Use map to establish relationships with companies and industries identified.
Asset owner mapping.
Establish Management Systems:
Characterize risks associated with the services delivered, mitigation plans, and additional actions to ensure Owens Corning complies with industry standards, practices, and norms.
Establish KPIs of success for program applicable to each function impacted.
Develop documentation of day-to-day program operation.
Creation of budgets, business plans, and detailed actions, along with the necessary resources for execution.
Creation of a customer feedback system for continuous process improvement.
Utilize Technology:
Finalize, create alignment on and execute project learning plan.
Coordinate with IT to scale services.
Lead and Develop Talent during Program Development & Deployment:
Collaborate effectively with Core Thermals, Specialty, Technical Services, Marketing teams and Business Development Leader.
Coordination of commercial efforts, together with the mechanical and air distribution sales teams, including setting their objectives.
Build a business case with a fully vetted recommendation of next steps to include implementation plan of program.
Develop training plan for team members and customers on all newly developed processes and steps.
Identify and develop recommendation for technical service talent and digital investment.
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
Bachelors Degree in Business or related field.
Demonstrated success of implementing a program.
2 years of business to business industrial manufacturing or service experience.
At least 5 years of project management experience.
Data analysis of both qualitative and quantitative data.