Field Service Engineer II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands – Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services – offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com .

Position Summary:

The Field Service Engineer (FSE) will conduct laboratory instrument repairs, upgrades, troubleshooting, installation, and preventative maintenance at customer sites. The FSE will primarily handle an assigned territory, but will provide service in other territories as needed.

Key Responsibilities:

Perform repairs, preventive maintenance, upgrades and installs of laboratory instrumentation

Must have excellent customer-facing skills and prioritize customer satisfaction

Maintain inventory and administrative records in a timely manner

Assist in the development and improvement of service processes and information

Assist other Field Service Engineers with troubleshooting and problem resolution

Resolve technical issues with hardware, firmware and software

Must be proactive in resolving instrument issues before they become chronic by finding a root cause and developing a course of action

Remain current on equipment/tools through appropriate training, manuals, technical bulletins and other relevant materials

Ensure accurate communication and/or documentation for product complaints per SOP

Maintain records and reports, coordinate activities with peers, manager and customers to minimize equipment downtime and interruptions

In addition, other duties may be assigned as the business need warrants.

Minimum Requirements/Qualifications:

Must have associate’s degree in electronics, engineering, biomedical technology or other applicable field of study. Bachelor’s degree in engineering or technology preferred

Minimum 2 years of experience with related science, engineering and/or customer skills

Ability to handle a large territory and perform service training, customer training, support and repair of laboratory equipment

Must be able to travel at least 75% with overnight stays

May be required to travel to customer sites with as little as 24 hours notice

Must be able to take at least 10 paid on-call weekends in a year

Must be able to lift up to 50 pounds on a routine basis

This position has not been approved for Relocation Assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.