Customer Service Technical Support
TEKsystems
Description:
Provide first call resolution technical support to all customers via telephone and email regardless of product or complexity of the problem
Deliver professional and top-quality customer service to all customers
Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for software products
Participate in product testing and version updates and rollouts
Clearly and effectively communicate issues
Effectively and accurately document all customer interactions in CRM system
Demonstrate teamwork through sharing knowledge, brainstorming complex customer issues with colleagues, and proactively sharing common issue resolutions throughout the department and across locations
Hours: Monday – Friday, must be available between 8:00am – 7:00pm
Additional Skills & Qualifications:
1 years of customer service, highly prefer call center experience
Experience within help desk or ability to build computers
Strong verbal and written communication, Must be able to clearly communicate in English
Comfortable navigating Windows environment
Familiar with basic installation and troubleshooting of Windows computer applications
About TEKsystems:
Were partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Thats the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.