Communications Specialist

Indian Preferencein hiring is given to qualified enrolled members of Ketchikan Indian Community (KIC) and Native Americans consistent with P.L. 93-638 and in accordance with KIC policy and other applicable federal laws.

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PURPOSE

Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employers expectations with regard to a specific job classification. The responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

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JOB SUMMARY

The Communications Specialist will assist the Communications Manager in planning and implementing communication activities to get information about the Tribes programs, services and initiatives out to a variety of audiences.?This individual will need to be a creative, strategic thinker with attention to detail who works well under pressure to meet a variety of deadlines.?

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JOB DUTIES and RESPONSIBILIITIES

Working closely with the Communications Director, Department Directors and their staff, this individual will curate content about KICs programs, services, events, and story development; supporting department specific communications plans through completion.

– Develops and implements communications strategy to enhance social media content creation. Facilitate the resolution of concerns/complaints voices through comments on social media.
– Assists with media outreach and digital content creation as requested including researching and writing press releases, developing content for the website and intranet, creating infographics, and developing/editing newsletters.
– Acquire and maintain a detailed knowledge of KICs voice and brand standards; keeping up-to-date with cultural concerns and other relevant developments.
– Works with Communications Manager and department leads to review and edit documents and posts prior to production to ensure adherence to brand standards, style guides, and best practice.
– Collects, analyze, and summarize information and trends in social media. Plan, coordinate, and implement improvement efforts to increase engagement.
– Attends and participates in meetings as requested and scheduled.
– Responds to criticism or complaints with positive intent with the goal of mutual understanding and resolution.
– Assist with external and internal communications flow (flyers, newsletters, reports, intranet, etc.).
– Assist with processing and calendaring job requests from Department Directors.
– Assist with KIC events through pre- and day-of social media, event photography, and presentation support.
– Collaborate with Canva designers and outside contractors as assigned.
– Highly computer literate with capability in email, MS Office, Adobe Creative, Canva and related business and communication tools. Video content development helpful but not required.
– Acquire and maintain a detailed knowledge of KICs voice and brand standards; keeping up-to-date with cultural concerns and other relevant developments.
– Develop and maintain positive long-term relationships with key internal and external stakeholders.
– Assumes manager duties during his/her absence and performs other duties as assigned.

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MINIMUM QUALIFICATIONS(Education and Experience)

– Possess a current valid State of Alaska drivers licens with a record acceptable to KICs insurance carrier.
– Bachelor of Science in communications or equivalent related professional working experience.
– Two (2) years relevant experience in communications field preferred.
– Any combination of related education and/or related experience will be considered if the candidate possesses the demonstrated ability.

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NECESSARY KNOWELDGE, SKILLS and ABILITIES

– Knowledge of digital platforms (Twitter, Facebook, LinkedIn, Instagram, etc.) to communicate to Tribal members the services availablepotentially adding new platforms as well;
– Knowledge of the Health Insurance Portability and Accountability Act (HIPAA);
– Skilled in operating various software programs such as Microsoft Office Suite, Adobe Creative, and Canva;
– Strong writing and editing skills;
– Skilled in strong interpersonal and written communication essential to facilitate smooth resolution of conflict between KIC and individuals who are upset or critical, with sound judgment on how to proceed, and with whom to seek advice regarding the issues which arise (problem resolution);
– Ability to teach colleagues best practices for posting/streaming to social platforms;
– Ability to maintain confidentiality of all KIC operations and staff and to deal tactfully with extremely sensitive issues relating the Tribe;
– Ability to communicate professionally in a positive and clear manner over the telephone, in person, and in writing;
– Ability to utilize maximum degree of professionalism and diplomacy with those who may be experiencing a high degree of stress both mentally and/or physically (both tribal members and co-workers);
– Ability to manage multiple tasks, including telephone, computer operations and in-person visits simultaneously;
– Ability to take verbal instruction and complete assigned project by established deadline;
– Ability to be flexible in order to perform at the highest level as a team player;
– Ability to work independently with minimal supervision and able to prioritize assignments.

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KIC COMPETENCIES

Cultural Competency:To?be respectful and responsive?to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and?occurs along a continuum.

Commitment:To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.

Customer Service:Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.

Effective Communication:Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing

Responsiveness and Accountability:Demonstrate a high level of conscientiousness; hold oneself personally responsible for ones own work; and do the required fair share of work.

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WORKING CONDITIONS

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Must be able to work in an office environment in a stationary position the majority of the work day.

This position needs to occasionally move about inside the office environment to access office equipment, attend face-to-fa