Associate Client Relationship Manager

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

Develops relationships and solicits business with new and existing accounts. Responsible for processing orders, complete billing, and solicit new & repeat business while providing excellent customer service to all clients, both internal & external. Assists in resigning existing business. Focuses on monitoring, growing, and up-selling existing business.

This position will support our Client Relationship group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site at the Gaylord National Resort & Convention Center 2-3 days per week. The ideal candidate will be located in Alexandria, VA.

Essential Duties & Responsibilities

Sales:

Sales Volume – $750,000 total or more annually

Perform outbound sales calls, including proactive outreach, warm lead follow-up and sales qualification to ascertain affiliate requirements.

On-site presence required 3-4 days per week at the Gaylord National, with Freeman as the preferred in-house Official Service Contractor.

Flexibility to work evenings, weekends, and holidays, in line with the demands of the live event industry.

Foster and strengthen relationships with facility vendor partners to support ongoing collaboration and growth.

Identify and engage potential clients through proactive outreach and referrals.

Up-sell current customers.

Develop and present verbal and written proposals to potential clients.

Quote prices and credit terms in compliance with Freeman policies and procedures.

Act as primary representative for assigned accounts taking each account through the Freeman Sales Cycle.

Attend industry events to earn business

Re-signs the existing business.

Client Solutions:

Produces and reviews orders with operational personnel.

Confirms jobs and requests necessary information to prepare service plan requirements.

Supervises jobs on site as required.

Responsible for event job costing.

Manages problems quickly, efficiently, and effectively to meet customer’s needs.

Responds to customer complaints and handles payment collection process as required.

Miscellaneous:

Prepare business transaction reports.

Record activities in company provided CRM system.

Receive and process orders taken in company inventory/invoicing data systems.

Submit an itemized expense report for approval per company policies.

Develop and maintain strong working relationships with branch operations.

Conduct site inspections as necessary or requested, be on site for set up as needed.

Collect payment information from customers and perform proper approval verification.

Conduct follow up calls to customers to ensure service excellence.

Perform other duties as may be assigned.

Education & Experience

High school diploma required. Bachelor’s degree preferred.

6 months to 2 years of sales experience preferred.

Excellent verbal communication skills required.

High energy and enthusiasm for the Live Events Industry

Must be willing to consistently visit and solicit new business.

Working knowledge of Microsoft Office Suite and Internet applications.

Strong drive for personal growth and commitment to succeed.

Demonstrated proficiency in accuracy and ability to prioritize.

Ability to solve practical problems and deal with a variety of variables.

Ability to effectively present information and respond to questions from clients, customers and the general public.

Ability to calculate figures and amounts, such as, discounts, interest, commissions, proportions, percentages, etc.

Travel Requirements

Travel up to 25%

What We Offer

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Diversity Commitment

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.