ServiceNow Discovery Product Analyst

Job Description

Job Responsibilities:

 Provide and lead analytical support to Discovery Product Owners or Product Managers engaged in the discovery, design, and delivery of implementing and operating the ServiceNow platform

 Collaborate with the product team to offer insights and build reusable or ad hoc data views that influence product strategy, design, and development

 Participate in the agile software development methodology, including design, testing, implementation, and deployment

 Identify opportunities for optimization and automation to improve platform performance, accuracy, and user efficiency

 Work with data, design, and engineering teams to conduct appropriate discovery and be able to understand the depth and breadth of the impact of the problem to be solved

 Collaborate with other product teams, technical architects, and developers to understand the technology roadmap for modernization

 Evaluate proposed enhancements or issue resolutions for meeting business objectives, risks and cost/benefits

 Understanding technology infrastructure, interface with senior infrastructure and application development leaders to clarify requirements, align priorities, and translate into work items for the delivery team

 Translate business and process requirements into actionable development stories, including Acceptance Criteria, Business Value, Definition of Done, etc.

 Gather and catalog functional, non-functional, and technical requirements for stakeholder requests

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Required Skills

 3 years product management / technical business analyst experience including defining user experience needs, writing epics, stories, acceptance criteria, etc.

 3 Direct experience working in an Agile team (directly aligned to a product), familiarity with agile practices and ability to work independently. Experience working in Jira and Confluence

 2 years ServiceNow implementation experience

 Familiarity with APIs, SaaS, Integrations, Asset and Configuration Item attributes

 Deep understanding of Asset Discovery data sets, tools/methods, processes, workflows, normalization, and conflict resolution

 Demonstrated ability to interpret business and technical needs and translate them into actionable user stories for software engineering teams

 Ability to operate as part of cross-functional work streams to execute projects with quality and on-time

 Good communication, presentation, and analytical skills with the ability to articulate to key partners null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.