Product Development Director: Dwelling Business Readiness

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Product Development Director , you will support the Dwelling Policy Modernization effort in the scope of Business Readiness including managing state-specific requirements, and ensuring seamless multi-state and multi-product implementations.

Accountable for developing new products, overseeing and handling the launch and maturation of new products into target strategic markets. Acting as a cross functional authority, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What youll do:

Responsible for development of digital first products supporting the needs and risks of USAA Members

Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.

Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).

Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists

Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)

Responsible for post-launch monitoring, maintenance and underwriting of “new in market” products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.

Conducts sophisticated analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.

Develops and communicates the new product value proposition for individual products.

Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members

Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if vital, prior to full launch

Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelors Degree in Business, Marketing, Supply Chain, Statistics, or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.

Extensive experience in developing, deploying and supporting product and/or integrated suite of products.

Experience working through agile product development process, managing multiple products simultaneously.

Knowledge and application of Product Development Life Cycle (PDLC).

Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.

Navigates through ambiguous contexts with confidence. Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

What sets you apart:

In-depth knowledge of P&C products, particularly Homeowners, Landlord, and Renters insurance. Familiarity with Dwelling Modernization or Business-as-Usual (BAU) processes is a plus.

Experience in product development, with a successful history of delivering products to market.

Ability to adapt quickly to changing environments and manage evolving project requirements.

Strong communication and collaboration skills, with a proven track record of working effectively across cross-functional teams to troubleshoot and resolve issues.

Exceptional organizational skills with the ability to manage multiple tasks, products, and releases simultaneously, while prioritizing and focusing on high-impact areas.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 120,550.00 – $ 230,400.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, youll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you dont have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer – applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA – Notice at Collection (https://statmcstg.usaa.com/mcontent/staticassets/Media/enterprisehrcpranoticeatcollection.pdf) here.

USAA is an EEO/AA Employer – applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.