Leave of Absence Specialist

Description
Location: This position is located at our Dublin, OH campus with hybrid flexibility.
Who we are
Founded in 1999 and headquartered in Central Ohio, were a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and were on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – thats why we call ourselves Healthcare Warriors.
Were committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if youre excited about this position, we encourage you to apply – even if your experience doesnt match every requirement.
About the role
The Leave/Accommodation Specialist administers and facilitates all leave of absence claim processes including Workers Comp, FMLA, ADA, and other statutory or company-specific leaves. This role ensures compliance with applicable laws and policies while providing exceptional support to employees and management. Works closely with service provider and facilitates transitional return to work.
What youll do (Essential Responsibilities)
Administers and facilitates the company leave and disability programs; provide required forms and documentation upon request, track open requests and return of certifications by assigned deadlines, use independent judgement and decision-making to issue determinations on continuous and intermittent leave requests, and coordinate disability and/or other supplemental employee benefits that may apply during leave situations. Effectively communicate and educate policies and procedures related to the leave and disability process with employees, managers and other internal partners. Identify and recommend escalation of complex issues to management and/or legal partners.
Engaging in the interactive process with employees to identify reasonable accommodations under the ADA in response to unique and complex requests. Interact and collaborate with appropriate internal business partners and external medical professionals while ensuring determinations are made in a timely manner. Effectively communicate and educate policies and procedures related to the interactive accommodation process with employees, managers and other internal partners. Identify and recommend escalation of complex issues to management and/or legal partners.
Administers the leave/accommodation tracking system. Assign roles, develop workflows, update communications, and resolve issues with vendor to ensure effective leave/accommodation management. Continuously seek to identify ways to automate processes, streamline procedures, and leverage the leave/accommodation system to support the companys needs.
Collaborate and communicate with internal partners to ensure consistent and timely updates on employee leave/accommodation activity.
Facilitates transitional return to work
Assist in the development and updating of leave of absence policies and procedures.
Educate staff on policy changes and best practices.
Develop informational materials for employees regarding their leave options.
Meet with employees to review internal policies and answer questions relevant to the leave/accommodation/disability process.
Conduct training sessions for management and HR personnel on leave policies and procedures.
Stay current with federal, state, and local regulations related to employee benefits, including FMLA, ADA, and PWFA.
Assist in identifying how regulatory updates impact the internal process and procedures of the leave and accommodation program, recommend and implement solutions to ensure compliance,
Reconcile disability, paid leave, PTO and unpaid time for leave related absences. Update and submit pay records bi-weekly. Track various