Customer Support Technician (System Admin II)

Job Description

Ready to make a difference? Our employees design, integrate, and test the world s next generation communication and electronic warfare systems for the United States DoD and international customers. You will be among the brightest minds, working on the aerospace and defense industry s most difficult problems. Drawing strength from our differences, we re innovating for the future. We put our customers first exemplified by our mission: We Protect Those Who Protect Us. Sound like a team you want to be a part of? Come build your career with us.

The Customer Support Technician will be part of an elite and agile Operations and Sustainment team responsible for multiple GEOINT mission critical production systems and capabilities across the entire enterprise.

Will provide user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, isolates problem, and determines/implements solution. The Customer Support Technician will also be responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed.

Required Education, Experience, & Skills

Associates Degree or equivalent 3-5 years of relevant experience

Must be able to communicate effectively (written and oral) across multiple teams and with senior company and customer management.

Knowledge of relevant call tracking applications

Knowledge and experience of customer service practices

Strong customer service skills and experience

Must have a current, active TS SCI

Ability to work 24×7 rotating shift schedule (Including Holidays as needed)

Preferred Education, Experience, & Skills

ABachelorsDegree and 2-5 years of relevant experience or equivalent relevant experience.

Must be able to communicate effectively (written and oral) across multiple teams and with senior company and customer management.

Knowledge of relevant call tracking applications

Knowledge and experience of customer service practices

Strong customer service skills and experience

Ability to work 24×7 rotating shift schedule

Pay Information

Full-Time Salary Range: $75570 – $128480

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Customer Support Technician (System Admin II)

105754BR

EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression