Manager, Global Ticketing Platform

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

The Manger of Global Ticketing Platform role is responsible for delivering technology solutions that support the Ticketing platforms across UDX. As Manager, you will have a key role in leading the team to define, develop, test, analyze, and/or maintain these solutions. You will help oversee delivery of Ticketing related projects to ensure targets are met. Drive stabilization throughout our Ticketing solutions with optimizations and enhancements.

MAJOR RESPONSIBILITIES:

Lead Ticketing efforts for upgrades, enhancements, and Tier 2 troubleshooting for all ticketing software systems at all Digital & Technology locations throughout UDX. This may include after hours and weekends.

Provide technical leadership and mentorship to a team of developers both employee, and contractor in the delivery of projects small, medium, or large in conjunction with the Project Management Office.

Drive meetings with business partners and vendors to communicate strategies, deployments, and troubleshoot issues.

Review new project and enhancement requirements to provide timely and meaningful feedback.

Lead team to resolve complex challenges and propose new solutions. Troubleshoot, analyze logs, replicate errors, determine root cause, and communicate findings. Liaise with other technical teams to assist in resolving problems with software products and/or configuration of hardware components

Oversee the design, run and monitoring of test cases on new and existing applications for the purposes of correcting errors, isolating areas for improvement and general debugging.

Build and maintain software system configuration of supported applications while adhering to defined standards.

Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

Performs other duties as assigned.

EDUCATION:

Bachelor’s degree is preferred- MIS, Computer Science, Information Technology, Business.

EXPERIENCE:

7 years of work experience in Technology, preferred in Technology Support roles with focus in Ticketing leveraging the Gateway Ticketing System and/or Accesso Horizon.

Proficient understanding of SQL Server and Azure SQL environments

Experience working both independently and in a team-oriented, collaborative environment.

; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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