Knowledge Management Specialist

Knowledge Management Specialist

Date: Sep 27, 2024

Location(s): Juno Beach, FL, US, 33408

Company: NextEra Energy

Requisition ID: 82770

is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today!

Position Specific Description

The position’s responsibilities include working with employees at all levels across the enterprise to sustain and grow the company’s Knowledge Sharing (KS) program. This individual will lead the activities associated with creating and launching new Knowledge Sharing Networks (Communities of Practice) and maintaining and continuously improving existing networks. The position serves as the primary Knowledge Management contact for executive sponsors and leaders of the various networks. Employee is also responsible for leading working sessions with network leaders and core team members to assess current levels of value / activity to identify and champion opportunities for improvement. This role provides functional guidance to new and existing networks.

Specific responsibilities include:

Collaborate on an on-going basis with end users, internal stakeholders and KS IT Systems programmer / Analyst to solve problems and launch improved functionality

Develops and modifies procedures to address frequently asked questions and address KS training needs

Champion training of individual network leaders and coordinators on how to maintain and administer their sites

Lead the design, development, and deployment of KS related training material

Generate and implement ideas that will help continuously improve the knowledge sharing program

Lead the development and execution of change management plans to launch major improvements to the Knowledge Sharing program

Work closely with the Marketing and Communications department to spearhead general promotions and communication campaigns

Write announcements and notifications for knowledge sharing network executive sponsors / leaders to help them launch, grow and sustain their networks

Monitor daily knowledge sharing platform alerts for issues and cross network sharing opportunities

Maintain the knowledge sharing platform Homepage (launch page) by continuously refreshing the content with current events / topics of interest

Lead individual network Health Check meetings, record action items and publish results. Follow up with KS Team members and individual network teams to ensure action items are completed

Champion KS document management activities with individual network leadership teams

Responsible for ensuring that the knowledge sharing platform Homepage (launch page) is updated periodically to demonstrate the program’s vibrancy on an ongoing basis

Refresh the “Co-worker Conversations” area of the eWeb Home Page twice a week

Facilitate an award program that tracks and rewards knowledge contributions

Support quality assurance testing for new feature developments in the knowledge sharing platform

Outline new network launch schedules and coordinate their execution with ESN leaders

Be capable of championing the launch of new networks by interacting with all levels of leadership while outlining and training them on the various KS program roles and responsibilities

Generative AI industry development review for recommendations of additions to the Knowledge Sharing platform

Useful Experience:

Experience with SharePoint

Experience with Confluence

Experience with information search

Experience with meta data strategy

Experience with information taxonomies

Experience with chatbot development

Experience with PowerPoint

Experience with Power BI

Experience with public speaking

Experience with customer service

Job Overview

Under the guidance of a lead or a leader, employees in this role are responsible for providing excellent communication support to assigned business unit as measured by completion of required planning and execution, and client feedback. Employees in this role are responsible for using business and customer insights to support the development and implementation of communication strategies and tactics to improve customer and stakeholder perception as measured by campaign results, which may include media coverage, and brand and message awareness results. Employees in this role may be expected to provide excellent media relations support as measured by media results. This role requires a highly motivated individual with strong planning capabilities, as well as excellent verbal and written communication skills.

Job Duties & Responsibilities

Supports development and execution of strategic communications plans, key messages, programs and campaigns to support business objectives using research/analytics. Creates visual and written content for internal and external channels (newsletters, digital and social media, video, etc.)

Supports internal business partners on communications strategy and provides executive and communications support. Serves as liaison for assigned business units and serves as project manager for campaigns and cross-functional initiatives

Supports internal business partners on communications strategy and provides executive and communications support. Serves as liaison for assigned business units and serves as project manager for campaigns and cross-functional initiatives

Supports planning and cross-functional execution of events

Measures results and evaluates the effectiveness of communications and tactics to drive improvements

Supports emergency events, as assigned

Performs other job-related duties as assigned

Required Qualifications

High School Grad / GED

Bachelors or Equivalent Experience

Experience: 2 years

Preferred Qualifications

Bachelors Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Clickto learn more.

Employee Group: Exempt

Employee Type: Full Time

Job Category: Marketing/Communications

Organization: Florida Power & Light Company

Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.