Customer Experience Specialist

IncredibleBank

TITLE Customer Experience Specialist

CATEGORY Community Banking

DESCRIPTION

We know what youre thinking. “What kind of name is IncredibleBank?”Well, were glad you asked.With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.At IncredibleBank, were all about ICE. Whats ICE? ICE stands for Incredible Customer ExperienceTM (thats right – an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do – how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.So – how can you help us live up to our name?About the RoleWe are eager to discuss the prospect of you joining our team as our next incredible team member!This position reports to the Customer Experience Supervisor at our IncredibleBank branch location in Houghton, MI and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:Proactively greeting customers at the door, establishing a foundation for a positive interaction. Acting as a customer ambassador for the bank and providing a high-quality customer experience worthy of our brand.Gaining a basic understanding of bank products and services. Identifying opportunities to connect the customer with banking partners to grow a customers entire financial relationship.Utilizing banking software and systems to assist customers with their banking needs in branch, to include processing customer transactions such as deposits, loan payments, withdrawals, etc.Verifying all check and deposit amounts are accurate. Following all endorsement procedures and verifying that appropriate information is collected (such as signatures) in support of the transaction. Ensuring all items are negotiable before processing the transaction.Maintaining cash levels within your drawer with minimal errors or variances in accordance with company policy.Completing debit card maintenance and reorders as it pertains to lost cards and fraud.Understanding and effectively demonstrating the use of mobile app technology to assist customers with their digital banking needs, to include enrolling in e-statements, completing mobile deposits, and scheduling transfers.This is a regular part-time, hourly non-exempt position, averaging approximately 20-25 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm EST Monday through Friday and 9 am to 12 pm EST on Saturdays.This position will work on-site at our IncredibleBank branch location in Houghton, MI. Intermittent travel may be requested to assist with staffing needs at our nearby IncredibleBank branch location in Calumet, MI.About YouYou do what is right over what is easy. You dont settle for good enough. Youre driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.Those attributes are just a few things our incredible employees have in common.And, if you are looking for an opportunity to join an innovative team, wed be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:High school diploma or general education degree (GED) preferred.Individuals seeking high school Youth Apprenticeship are encouraged to apply.Customer service, cash handling, and/or retail experience desired.About Our Benefits and CompensationOur promise of ICE extends to our employees as well. Our employees are our greatest