Patient Registrar

JOB REQUIREMENTS: Overview Mercyhealth Patient Registrars are
responsible for patient registration duties at Mercyhealth Hospital
locations. Patient Registrars will demonstrate behavior that reflects
the hospitals mission, vision and values. Patient Registrars will
greet patients or family members in the various hospital settings and
assist them in answering any questions or concerns they may have in
person or over the phone. This position is fast paced (sometimes
chaotic) and you will be the person patients and our clinical care teams
rely on to get patients entered or checked in within the electronic
medical record to get care started. As Mercyhealth Patient Registrars we
are part of Revenue Cycle and are responsible for accurate
registrations, obtaining insurance coverage, educating our patients on
their financial responsibilities and collecting applicable payments. To
thrive in this job, you will need to be confident with technology and
typing; however you dont need to have any previous experience or
knowledge in healthcare. Since some shifts are in an Emergency
Department, you will need to be prepared to see serious illness and
injuries. This position requires weekend and holiday rotations.
Responsibilities Essential Duties and Responsibilities Will engage in
positive interactions; demonstrate friendliness by smiling and making
eye contact when greeting all patients, visitors and customers. Provide
helpful assistance in anticipating and responding to the needs of our
patients, visitors and customers and staying calm under pressure to deal
effectively with difficult people. Participate in team building
activities, continuous quality improvement activities and educational
experiences in support of departmental or Mercyhealth initiatives.
Provides shadowing and training to new partners as identified by
leadership. Ability to use good judgment in highly emotional and
demanding situations. Responsible for arriving patient to the ER and
Urgent Care. Responsible for signing in or checking in hospital
outpatient visits. Identifies patients in need of immediate care by
visual assessment at time of registration, prioritizes patient
registration by severity of complaint, and monitors waiting area for
changing patient conditions and alerts triage RN to the need to
re-evaluate patients. Responsible for admitting all surgical and
direct admit patients. Schedules and checks in hospital outpatient
lab patients. Identifies and selects patient using department
required patient identifiers to select correct electronic medical
record. Thus reducing the chance for privacy, medical or duplicate
medical record errors. Responsible for entering patients
complaints/symptoms and them in the appropriate order based on severity
of symptoms. Also completing all other… For full info follow
application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment
opportunity employer functioning under Affirmative Action Plans.
APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/070718DD01364990