ACCESS FOR ALL Visitor Services Associate (Thursday evening)

Reference #: REQ0000055061
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JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Palmer Museum of Art at Penn State seeks applicants for part-timeVisitor Services Associates (VSAs) to work Thursday evenings funded by Art Bridges Access for All. VSAs are frontline customer service staff who report to the Visitor Experience Manager and contribute to creating a welcoming, inclusive, and enjoyable experience for museum visitors. VSAs will greet, check in, and orient visitors to the museum, share information about suggested donations, museum exhibitions, events/programs, and opportunities to get involved or learn more. A top priority for VSAs is sharing museum guidelines (such as no touching artwork and no food, drink, or backpacks in the galleries) in a positive manner that invites visitors to understand we all have a part in art protection.VSAs also collect demographic information through visitor surveys and process credit card transactions for donations and program registrations. In partnership with Security staff and Visitor Service Volunteers, the VSAs participate as a team to provide an exceptional, visitor-centered museum experience for all.

Qualifications: Some customer service experience is required. Must be able to welcome and communicate with a wide range of individuals of all ages and backgrounds. Experience offering customer service to patrons with disabilities; knowledge of Microsoft Office365, including SharePoint; and/or an interest in art and museums is a plus. Candidates speaking more than one language are encouraged to apply.

Applicants must be available to consistently work Thursday evening shifts until 8 p.m., as funded by the Access for All grant.

The pay rate is$15 per hour.

To apply for this position, please submit your resume and cover letter.

The College of Arts & Architecture is working to establish a culture of anti-racism and anti-oppression that embraces individual identities, fosters a culture of inclusion, and promotes equity through curricula, values, standards, ideals, policies, and practices. The ideal candidate will provide evidence of their experience with, and interest in, contributing to these goals.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

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Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Emplo ment with the University will require successful completion of background check(s) in accordance with University policies.

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