Client Services Project Manager I

Work Schedule

First Shift (Days)

Environmental Conditions

Office

Job Description

Works with the Client and the internal project management team to finalize project specifications. This may include meetings either at Fisher Clinical Services or at the client’s premises.

Assists in setting up and maintaining study filing systems and maintains accurate records for all work undertaken.

Joint responsibility with the Project Manager for ensuring that all Fisher Clinical Services activities come together in a timely manner to meet the customer and study requirements.

Coordination and communication of all relevant activities, both internal and external to ensure that all services and products are ready for the start of the study or as required by the customer.

Use of appropriate project planning tools to communicate achievements and critical path activities and responsibilities.

Timely provision of reports and other information to customers if applicable.

Creates and/ or supports creation of operational documentation using internal systems. Create bill of materials in GPM and coordinate creation and review of billing packages.

Provides back-up support to the Project manager.

Monitors project activities and day to day business and establishes a customer approved job specification,

Applies Good Manufacturing Principles in all areas of responsibility.

Knowledge, Skills, Abilities

HS Diploma/GED Required

Requires 1 yrs of experience understanding and competent use of SOPs required by company Quality standards.

Requires excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.

Requires strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients.

Requires ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.

Requires ability to learn and master all internal systems associated with projects (i.e. Salesforce, GPMS, TrackWise).

Proficiency in appropriate project planning tools e.g. Microsoft Project to communicate milestones and critical path activities and responsibilities is preferred.

In depth understanding of clinical trials is preferred

Certification in Project Management by a recognized institution in projectmanagement is preferred.

Mastery of skills required to read, understand, and adhere to the SOPs and policies of a GMP environment.

Physical Requirements

The position is administrative, is positioned in an office environment and requires standing, bending, reaching, walking, and talking as well as exerting up to 20lbs of force occasionally.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.