Community Manager – CO, Arvada – Joyce Dr

Community Manager
Address:
6275 Joyce Dr
2nd Floor
80403 Arvada
Colorado
The world of work is changing…short commutes, flexibility, and
convenience are the minimum standards employees want when it comes to how they
want to work!
At IWG, we are leading the way. Weve built the worlds largest
workspace network so that our customers can work from wherever, and
however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while
expanding our network. Youll be able to enjoy a great work life balance and
competitive benefits, while growing your career path along the way.
The opportunity
As a Community Manager, youll be responsible for the smooth running of
your center. Youll motivate your team to create a great working environment
to ensure customer satisfaction and retention.
A typical day at IWG
You start the day with a quick review of the daily report, to plan the day
and make sure everyones prepared.
With one eye always on reception, you see members turning up and the first
meeting rooms guests arriving. You welcome them and take them to their meeting
room, show them the facilities and help them set up their Wi-Fi connections
and screen sharing app for their presentation.
Later you have a meeting to learn more about a new member and get to
understand his business needs. You think about the other businesses in the
center and how you might be able to introduce him to a couple that may be of
interest at the networking event later in the week.
Its time for a quick coffee break, relax and enjoy a few minutes to yourself.
A large company is taking a whole floor of the center and is moving in next
week. You run through the move in detail with your Community Associate,
ensuring the welcome kit is prepared, and all badges and keys are ready for
handing over.
Shortly before your lunch break, a couple walk in enquiring about coworking
membership. Your colleague from sales is on their lunch break so you offer
them a coffee and give them a tour of the center, explaining all the
benefits of IWG membership. You are then off to lunch.
Later in the afternoon you review billing to ensure all customers are current
and walk the space to ensure everything is show ready for a tour in the
morning. You notice a few light bulbs out in the cafe and put a ticket in the
service portal for replacement. You take a few pictures of your show offices
and post sales ads for your vacant office.
Youve earned yourself another quick coffee break, relax and enjoy a few
minutes to yourself.
Before heading out you review paid time off requests for next month to ensure
you have appropriate coverage and prepare for a 1:1 coaching conversation
with one of your team members the next day. You do a final walk around the
building, speaking with members, asking how their day went as they start
to wind down and head for home.
About you
Were looking for someone who has the experience and aptitude to manage a
smooth-running operation. Youll need to be an accomplished multitasker,
able to pre-empt issues before they become problems, and keep a team
motivated and focused on service excellence. You also need to be:
A good communicator, used to dealing with customers – ideally in the
hospitality or events industry with 3 years of strong customer service &
escalation handling experience
Experienced with leading others
Comfortable with providing sales support
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast-changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the Country you are applying within and at least
18 years old
What we offer
On top of a competitive total compensation package, youll enjoy:
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 Paid Company olidays per calendar year (in addition to your PTO accrual)
Competitive 401K Program, with a Company match
Affordable and comprehensive health care for all full-time team members (and
some plan options for part-timers as well)
A quarterly bonus plan program, plus an hourly rate of $25.00
A bright and inspiring work environment
Training and development opportunities aligned with great career path
opportunities
A professional workplace community (business casual attire required)

Documents
Notice of Affirmative Action Policy Statement – USA.pdf
Physical Requirements for Regus Field Operations.pdf
Community Manager Job Description 102023.docx

“Regus is an equal opportunity employer. In accordance with applicable
law, we prohibit discrimination
or harassment in employment based on your actual or perceived: ancestry,
age, color, disability (physical and
mental, including HIV and AIDS, genetic information, gender (including
gender identity or expression), marital status,
medical condition, genetic characteristics, cancer or a record or history
of cancer, military or veteran status,
national origin (includes language use restrictions), race, religion
(includes religious dress and grooming practices,
sex (includes pregnancy, childbirth, breastfeeding and/or related
medical conditions), sexual orientation or any other consideration protected
by federal, state or local law. Our commitment to equal opportunity
employment applies to all
persons involved in our operations and prohibits unlawful discrimination by