Technology Support Specialist

As a Technology Support Specialist in IP-PRS within Data Center Services, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction.

As a Technology Support Specialist, at JPMorgan Chase in Corporate Infrastructure Platforms Team, your mission is to support the day-to-day technology operations of JPMorgan Chase mission critical data centers. Your main responsibility will be to maintain operational stability and handle customer requests while working on shifts to support the 24×7 operation. You will be responsible for installing and configuring enterprise class technology hardware, troubleshooting hardware and network issues, maintain change control process in the data center, and support 3rd party vendor activities. You will be working with team members on a rotating shift providing coverage during daytime, overnight, weekend and holiday hours.

Job responsibilities

Provides basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures

Utilizes established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality

Applies emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems

Contributes to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Understands of information technology concepts in a working or academic environment

Has knowledge of a physical IT infrastructure (server, networking, storage)

Understands network concepts (switching, routing, perimeter security)

Understands operating systems (Windows, Linux, AIX)

Required qualifications, capabilities, and skills

Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support

Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues

Baseline knowledge of typical technology operational issues

Preferred qualifications, capabilities, and skills

Familiarity with troubleshooting techniques for hardware, software, and technology systems

Capability to document issues, procedures, and root cause analysis

Ability to balance tasks while documenting outcomes

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Aurora, CO $32.00 hr. – $38.00 / hour hr.; Broomfield, CO $32.00 hr. – $38.00 / hour