Sr Release Analyst

“This position is eligible for our Hybrid Work Policy. Eligible employees
can work from home up to one day each week.”

JOB SCOPE

The senior release analyst will be responsible for managing the end-to-end
release process within the operations team, ensuring the successful
planning, coordination, and execution of deploying CPE releases into
production. This role will focus on improving release management processes,
ensuring that the releases are delivered on time, with minimal risk and
disruption to our customers. The senior release analyst will work closely with
engineering and other stakeholders to ensure that all release activities are
executed efficiently and with a focus on quality.

DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the
customer experience.
Responsible for day to day oversight of adherence and to drive improved
efficiency and effectiveness of the Release Management (RM) processes,
policies, and procedures.
Maintains Application Program/Stack specific documentations with input from
the other RM team members.
Provides operational level oversight and control through the use of Release
and Communications Plans, System Organization and Dependency Charts
established for each Program/Application Stack.
Ensures the appropriate amount of planning is conducted based on method and
complexity of the release in order to minimize risks and to clearly articulate
impact to the stakeholders.
Maintains highly accurate tracking of code releases and system maintenance for
all environments, as applicable to each Program/Application Stack, to
ensure environments are kept in alignment and to provide accurate Release
Management (RM) metrics.
Obtains and aligns resources in coordination with the applicable Resource
Managers and ensures that deployment Method of Procedures (MOPs) are
reviewed by appropriate Resources prior to the maintenance window.
Ensures that functional testing was passed in a lower environment prior to
release into an RM managed environment, and that the Production deployment
procedures are practiced in a similar, lower environment.
Reviews required artifacts for accuracy and completeness as applicable to each
environment (Examples: Release Notes, Methods of Procedure, Test
Results, and Change Requests).
Provides communications necessary for a successful deployment, communicates
release results when outcome deviates from the plan, and maintains a Release
Calendar, in accordance with each Programs Communication Plan.
Actively monitors Quality Assurance (QA) and User Acceptance Tests
(UAT) deployment progress and ensures Release Analyst availability if
needed for escalation on Production deployments.
Engages resources for deployment troubleshooting and ensures that application
owner signoff is obtained before a roll back or other deviation from the plan
is acted upon.
Ensures that Release Retrospective is conducted for release windows that are
significantly exceeded or completed unsuccessfully and that root cause and
appropriate corrective actions are identified and acted upon.
Ensures that applicable approval and deployment emails are archived to
SharePoint.
Acts as a consultant to internal and external areas for the purpose of
training on RM processes, procedures, standards and guidelines.
Manages Release Management Intake and ensures at least weekly coordination
with the applicable program management.
On-boards newly supported Application Stacks/Programs according to the
On-Boarding checklist.
May perform other duties as assigned.

BASIC / MINIMUM QUALIFICATION
Bachelors degree in business related discipline, or equivalent work
experience
Minimum three (5) years of experience in IT Service Management
Minimum three (5) years of IT Experience
Minimum two (3) years of Project Management Experience
REQUIRED QUALIFICATIONS
Advanced skills and understanding of IT technologies with proven experie ce in
performing complex release management tasks with a Fortune 500 company.
Ability to grasp complex technical concepts, and apply that knowledge to the
release management effort within the team.
Ability to work independently, self-motivated, and highly focused to
deliver timely results and positively influence outcomes.
Experience facilitating cross functional meetings with clear, authoritative
and professional interpersonal skills.
Skilled at resolving conflict and negotiating effectively and tactfully as a
partner to a diverse set of stakeholders.
Demonstrated project leadership experience handling multiple projects
simultaneously in an extremely fast-paced, demanding and dynamic setting.
Experience with facilitation and enforcement of procedures and metrics based
process improvement across multiple teams and diverse geographic locations.
Intermediate skills in presenting to peers and leadership.
Detail oriented with strong organizational skills.
Demonstrated track record as a team player and as a critical thinker.
Demonstrated problem solving and analytical skills.
ISW327 2024-41125 2024

Here, employees dont just have jobs, they build careers. Thats why
we believe in offering a comprehensive pay and benefits package that rewards
employees for their contributions to our success, supports all aspects of
their well-being, and delivers real value at every stage of life.

A qualified applicants criminal history, if any, will be considered in
a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-10-28 08:31 PM (UTC) and
will be extended if necessary.