Content Designer

Overview

Come join the Customer Success Team as a Content Designer, using your craft technical writing skillset to empower our Experts. You’ll join a collaborative team of content designers supporting GBSG content needs, with a focus on delivering high quality domain standards and policy content.

What youll bring

Have demonstrated experience writing content for complex software products and services

Ability to thrive collaborating with cross-functional teams to execute work

Write content for effective consumption, choosing the right channel, tone, structure, and voice for our target audience: Intuit Experts

1-3 years’ experience as content designer or technical writer, working on consumer software products

Ability to manage own content workflow; work within tight time deadlines; and comfortable receiving, responding to, and incorporating feedback.

Bachelor’s degree or equivalent work experience

Experience writing for bookkeeping, customer service, or other fintech products.

How you will lead

Primarily generates new or edited content for assigned product/service standards areas to provide in-product, self-service, and assisted support information that helps Experts successfully follow Intuit products/services standards

Researches user needs and understand assigned products/services standards

Creates new content using UX specifications and their own research as inputs

Ensures compliance with legal, style, and other corporate content design standards

Collects content for product standards information, making sure that information is relevant to the specific feature and not redundant

Analyzes past versions of standards content and suggests ways to restructure information to meet new user needs

Optimizes content for ingestion by Intuit Assist

Plans the information design deliverables for assigned areas every release

Deliverables may represent a variety of media or channels for content delivery

Provides input into templates, standards look and feel, and content presentation for optimal engagement by Experts

Coordinates with other content designers to ensure consistency and quality standards of written content

Occasionally edits work of peers to provide in product, self-service and assisted support information that helps people successfully use Intuit products

May include some or all of the following types of deliverables. Most deliverables are created from scratch, from source materials provided by the standards team, and managed through the entire production process:

User manuals and other related hard copy documentation

In-product help systems and associated content

Internal and external knowledge-based articles (e.g. FAQs, Job Aids)

Screenshots, images, and/or videos

Template design and layout improvements

In-product information beyond help (e.g. error messages, wizard text, field labels)

Multi-media scripts (e.g. tutorials, support actions)

Updates to existing search mechanisms (e.g. knowledge maps, search keywords, tags, thesaurus, best bets)

Suggestions for article-level and or topic-level improvements based on VOC feedback (e.g. new trends, adjusted procedures, new content, etc.)

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.