Staff Program Manager

Overview

We are seeking a Staff Operational Excellence Manager to come join our Third Party Strategy and Transformation team. In this role you will be an integral part of the Global Business Services (GBS) Team that tackles Third Party (3P) strategic sourcing and business operations. The Intuit GBS team manages a multi-billion expense portfolio across our 3P suppliers ecosystem spanning Technology, Marketing, Services, Supply Chain, and Other accelerating functions.

Your primary responsibilities include optimizing category strategy, partner performance transformation, value chain strategy and analytics, project management, and driving total cost of ownership programs. This role will serve as a strategic leader and thought partner that will report into Group Manager of Third Party Strategy and Transformation Group. The role will be responsible for identifying and working on key projects that address strategy, roadmaps, optimization opportunities. The role is also responsible for building and managing relationships with key suppliers and internal Intuit business owners. Responsibilities include identifying and developing operational excellence strategies, driving total cost of ownership programs, total partner value, data and analytics, and financial and program effectiveness.

The ideal candidate is a hands-on leader who thrives in fast-paced, dynamic environments with multiple priorities and stakeholders. This role will be tasked with performing data analysis, insights gathering, and presenting insights to leadership on key strategic growth and optimization opportunities. The role is expected to lead with data and perform data analysis that lead to actionable insights and long term strategic plans.

What youll bring

Relevant industry experiences including past work experience in Sourcing, Lean Six Sigma, Process Improvement work

Relevant experience working on data analysis, business intelligence, optimization initiatives

Comfortable working on complex, large data sets, spend cubes, workflow process cycle times and identifying bottlenecks

5-10 years of strategic sourcing or consulting experience (e.g., developing category strategies, running RFI/RFQ/RFP, reverse auctions, continuous improvements, supplier performance)

Experience with ERP and Source-to-Pay tools

Experience in team environments and driving large projects with internal, and external stakeholders

Experience developing and/or presenting business cases, category strategy

Comfort with creating and presenting content for executives

Bachelor’s degree in business or other quantitative discipline or equivalent work experience. MBA degree is a plus.

Experience managing multiple simultaneous projects in a fast-paced environment

Experience in managing transformational projects that require high-level of change management, stakeholder engagement

Solid financial and/or quantitative modeling

Attention to detail and ability to analyze complex data

Desired skills:

A proven track record of cost reduction and productivity improvements; ability to influence and drive change while building solid relationships with your internal clients and external vendors

Strong analytical skills; MS Excel/Sheets proficient; financial modeling preferred

Strong content development skills including PowerPoint, Google Slides proficiency

Strong written and communication skills

Ability to work independently as well as lead and participate in cross functional teams

Ability to collaborate in a team environment

Awareness of best practices in vendor management (e.g., strategic alliances, supplier certification, etc.)

Excellent documentation and requirements analysis

How you will lead

Strategic Sourcing

Support end-end strategic sourcing initiatives including but not limited to S2R processes, negotiations, category and supplier strategy

Support and drive strategic sourcing opportunities in support of our Technology, Finance, Custom Success, and other Business Units

Be comfortable with Sourcing levers, and use advanced negotiation and analysis skills to deliver optimal outcomes

Understand BU/FG strategy and lead discussions regarding strategy and resulting priorities. Develops category sourcing strategy, with increased global complexity.

Lead cross functional project teams

Proactively works directly with business partners with little or no oversight from the manager. Effectively prioritize own work

Total Cost of Ownership (TCO)

Identify improvement opportunities with key vendors and focus areas that drive continuous improvement across KPIs and pushes innovation

Drive key TCO Center of excellence initiatives. Develop project plans, align stakeholder expectations, update leadership on progress and escalate key roadblocks and risks

Maximize realized value from vendor partnerships by driving third parties to innovate and automate solutions

Proactively influences thinking of BU/FG leaders in the development of BU/FG priorities and the associated sourcing strategy. Leads & influences beyond own organization, and is known for having a high impact on the organization

Effective framing and presentation skills on highly complex and ambiguous business problems

Operational Excellence and Continuous Improvement

Drive operational excellence initiatives, fostering a culture of continuous improvement and innovation.

Partner with cross functional stakeholders from Technology, Finance, Custom Success, and other Business Units to drive project success and solve complex problems.

Optimize business processes, including end-end sourcing, partner performance, and supplier forecasting

Manage the implementation of business solutions to streamline processes, continuously refining methodologies and leveraging cross-functional best practices.

Execute multiple business plans and projects by identifying stakeholder needs, developing priorities, measuring progress, and adjusting performance as needed.

Proactively identify levers, opportunities for optimization and develop and drive roadmaps and implementation plans

3P Supplier Forecasting and Segmentation

Implement and refine Intuit’s 3P (Third Party) Forecasting framework to develop long term forecasts on Supplier trends, spend, and continuous improvement opportunities.

Develop strong 3P forecasts by supplier, category and create long term roadmaps (1 & 3 year plans) to optimize supplier performance

Implement Intuit’s 3P Segmentation Framework to identify and drive key optimization projects including Supplier health checks, total partner value initiatives, and continuous improvement

Manages supplier performance monitoring and measurement and work with vendor owners on key escalations or remediations

Program Management

Develop and communicate business strategies, progress, and action plans to stakeholders, driving execution across teams.

Proactively build relationships with and influences internal and external stakeholders

Demonstrate and practice a high degree of professional integrity and ethical responsibility in all business activities

Drive project activity across large cross-functional teams involving multiple stakeholders

Be comfortable dealing with Director and C-level executives

Manage issues & risks and communicate to management. Consult with senior management and project management experts as needed. Facilitate communication between project team and stakeholders

Knowledge and experience with Coupa, Oracle or other Sourcing/Procurement tools a plus

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.