Manager of Assessment Services

Position Description This position is responsible for directing the development and operation of the Computer Assisted Mass Appraisal (CAMA) system and all Assessment related technology for the City of Minneapolis, including managing the establishment of valuation modeling solutions for all property types, developing policies and procedures, and developing training procedures, processes and manuals. Work Location This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office. The City of Minneapolis does not sponsor applicants for work visas. Job Duties and Responsibilities Supervise and coordinate the development and implementation of new computer systems and programs; serving as a liaison with the IT Department staff in developing and implementing new computer systems/applications by providing input/output requirements, and Department standards. Develop and revise existing programs for end-user application; including developing specifications for obtaining software and/or hardware for Departmental applications and field collection. Manage and monitor the operations, projects, and personnel of the Assessment Services and Assessment Technician staff including work assignments, establishment of priorities, evaluation of work performance, individual development planning, approving payroll, hiring, selection, training of staff, and disciplinary activities. Supervise the execution and completion of all State, County and City real estate assessment programs and file submissions, including performance metrics and application of the Computer Assisted Mass Appraisal (CAMA) models for all Minneapolis real, personal property, exempt and state assessed property. Coordinate classification and assessment functions to create abstracts and reports to assist local governments, school districts, City Departments, Department of Revenue and general public with tax assessment information as needed. Oversee and coordinate the data management function of the Department, including security of the system, troubleshooting any software or hardware malfunctions, creating and maintaining systems and procedure manuals. Respond to Mayor, City Council, City and non-City departments and neighborhood groups on requests for information, assistance and professional advisement on real estate trends and property tax questions. Assist with the annual audit and budget process involving the CAFR, history and projections and levy calculations, and property tax estimates. Publish public open data sales and property information files and respond to individual data requests. Administer and maintain department records per the City record retention schedules and ensuring the security of private data. Lead the Citys response to the Department of Revenues audits on Equalization, Sales Ratios, and Local Government Aid (LGA). Rapidly respond to Inter-Governmental Relations (IGR) on new tax legislation; interpret and analyze impact for the City Assessor and elected officials. Build and manage a workforce based on department goals, budget considerations, and staffing needs, including oversight of recruitment, selection, and appraisal. Represent the Assessors office at Council meetings, City Department meetings, City and County meetings, neighborhood and community engagement initiatives, and taxpayer meetings. Coordinate, Local Board of Appeal and Equalization City Board and Hennepin County Board of Appeal and Equalization processes and reporting Direct the research and development of short and long-term technology options. Make recommendations to the City Assessor for equipment and programming required to enhance and streamline operations. Train all new staff in CAMA theory and application with an emphasis on Minneapolis models and annual timelines and deadlines. Supervise mobile tablet system integration in the Department. Analyzes user workflow and software architecture and recommend mprovements to systems or equipment to increase productivity and efficiency in the field. Define the scope of data processing problems and goals and identify data collection processes. Develop and recommend administrative policies; assist City Assessor in developing and implementing Department goals and objectives; develop policies, procedures and manuals for the proper classification of real and personal property. Direct and participate in long-term audits of computer systems and programs; analyze results of these systems; identify and implement changes to existing systems in order to bring them up to city and industry standards for data security. Coordinate various work projects and outside contract work; help to develop contracts and specifications for vendors; Responsible for compliance to specification, approves contractor invoices and authorizes payment. Support executive level decision making by providing recommendations and input into strategic planning and Departmental policy design. Provide budgetary analysis for senior management to assist their decision making. Train, mentor, and coach employees on customer service techniques and assessment processes to increase both employee and customer satisfaction on every transaction. Direct, instruct, and advise employees on: current real estate appraisal data, the valuation of real property, new legislation affecting valuation and assessment administration, real estate tax law, assessment procedures and public relations problems. Inform and educate taxpayers on Minnesota real estate laws and procedures related to property tax assessment and real estate sales activity. Promote a diverse, culturally competent, and respectful workplace. Required Qualifications Required Education Bachelors Degree in Business Administration, Real Estate, Architecture, Engineering or equivalent. Required Experience Five years of experience that has included CAMA, GIS, Tax Court Litigation and Information Technology experience. Required Licenses/Certifications Active Minnesota Assessor licensure with the ability to acquire the Accredited Minnesota Assessor licensure within 12 months. Selection Process The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process. Background Check The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position. Drug and Alcohol Testing All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City… For full info follow application link. The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.