Switchboard Inbound Calls

Customer Service Associate – Inbound Switchboard

Responsibilities:

Inbound Switch Board

Switchboard – answer incoming calls

Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

Demonstrate flexibility in satisfying customer demands in a high volume, production environment

Consistently adhere to business procedure guidelines

Adhere to all safety procedures

Take direction from supervisor or site manager

Maintain all logs and reporting documentation; attention to detail

Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc.)

Handle time-sensitive material like confidential, urgent packages

Perform other tasks as assigned

Provide backfill when needed

Enter information daily into spreadsheets

Identify charges and match

Minimum Requirements:

Minimum of 6 months customer service related experience

High school diploma or equivalent (GED) required Qualifications: Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)

Excellent communication skills both verbal and written Willingness and availability to work additional hours if assigned

Ability to effectively work individually or in a team environment

Competency in performing multiple functional tasks

Ability to meet employers attendance policy

“The pay range for this position starts at $16.50; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Minimum Salary: 16.50
Maximum Salary: 16.50
Salary Unit: Hourly