Tim Hortons Shift Supervisor – Massena

Tim Hortons Shift Supervisor – Massena

Job Details

Job Location

Tim Hortons Massena – Massena, NY

Position Type

Full Time

Salary Range

$17.00 – $17.75 Hourly

Job Shift

Any

Job Category

Franchise

Shift Supervisor

JOB SUMMARY:

As a Tim Horton’s crew member, you are also a member of the Tarbell Management Group Retail Department. You will conduct business according to the details of your job description and the employee manual, making the customer our # 1 priority. As a member of the Tim Horton/TMG team you will be required to live and breathe our mission to deliver excellence in the markets we serve.

ORGANIZATIONAL MANDATES:

Customer Service

Demonstrates that customer service is his/her number one priority

Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank-you

Responds to customers in a friendly manner with an appropriate sense of urgency

Suggests products, combos or sizes appropriately

Resolves customer concerns and complaints in a friendly manner

Keeps the front counter/drive thru area clean, stocked and ready for rush periods

Follows proper order taking and cash procedures (using in-house POS system)

Policies &Procedures

Follows all store policies and procedures (e.g. cash handling procedures, hand washing, back door policy, break policy, injury & illness reporting policy)

Reports all accidents, unsafe conditions and security incidents to management

Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy

Follows all production policies and procedures on a consistent basis (glaze, pastries, etc.)

Only operates equipment if properly trained and in accordance with applicable laws

Arrives at the store at the scheduled time and prepared to work. Follows all break/meal period rules, minimizes absences/tardiness and follows all applicable call-in/call-off procedures

Operations

Always follows Tim Hortons standards and guidelines when preparing product for our customers

Always records coffee times on the pots, and discards expired coffee

Prepares soups, sandwiches, bagels and accompaniments as required, following the order monitor to ensure accuracy of each order

Minimizes food waste and ensures freshness by making smaller quantities of food more often throughout the day and records baked items and waste on the production sheet

Responds to showcase needs with an appropriate sense of urgency

Adheres to product shelf life and minimum quantity standards

Receives deliveries and ensures that the temperature, quality and dates of the received products are correct

Supports a clean dining/baking environment through regular clean up

Regularly takes temperatures of the required product, fridges and freezer and records information in the Time & Temperature Log

Follows proper hand washing techniques and all sanitation guidelines

Other duties as required

When the Store Manager is absent:

Completes End of Day reports including Daily Cash Sheet, deposits, etc.

Assist with weekly ordering of product and ensures that all incoming orders are checked for quality

QUALIFICATIONS:

Previous experience in a supervisory role is an asset

6 months’ previous restaurant experience required

Thorough knowledge of Tim Hortons products and procedures

Current certification in approved food safety training (Advanced Food Safety Test or ServeSafe) is an asset

Reliability and ability to work flexible hours

Strong communication and interpersonal skills

Ability to adhere to policies/procedures/standards (written and oral)

Able to operate effectively as part of a team in a fast-paced environment

Ability to make correct change (basic mathematical skills)

CONCLUSION

This job description will give you a guideline to use to help ensure your success in your position. Tim Hortons and Tarbell Management Group are committed to ensuring customer and employee satisfaction. In light of your customers’ or Tim Hortons or TMG’s needs we may change or alter some of the responsibilities of a position in order to accommodate our business success.