Customer Service Representative

South Mountain Creamery has an immediate opening on our Customer Service Team. Be part of a team offering a high-quality customer service experience while helping to connect the community to where our food comes from.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Schedule for this position is Monday – Friday from 8:00am – 4:00pm. 

Responsibilities:

Manage inbound customer communications – Answer incoming calls, live chats and emails to address customer questions, requests and issues.

Help Customers with account access, order placement, etc.  

Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate and up-to-date.

Requirements:

Prior Customer service experience in an office environment a plus.

Excellent written and verbal communication skills.

Ability to address complaints and issues with effective solutions and a positive attitude.

Passion for delighting customers with above and beyond service.

South Mountain Creamery is more than just a dairy farm. It is a family-owned and operated business that delivers fresh, natural, and locally sourced products to thousands of customers in Maryland, Virginia, Pennsylvania, DC, WV, and NC. Working for South Mountain Creamery means joining a team of passionate, friendly, and hard-working people who share a common vision of providing high-quality food and service to the community. As a customer service representative, you will have the opportunity to interact with our loyal customers, answer their questions, resolve their issues, and ensure their satisfaction. You will also enjoy the following benefits:

– Competitive pay

– Health, dental, and vision insurance

– Retirement plan with company match

– Paid time off and holidays

– Employee discounts on products and services

– Fun and supportive work environment

If you are looking for a rewarding career that makes a difference in peoples lives, apply today and join the South Mountain Creamery family!

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