IT SPECIALIST (NETWORK/CUSTOMER SUPPORT)

Summary You will serve as an INFORMATION TECHNOLOGY SPECIALIST (NETWORK/CUSTOMER SUPPORT) in the INFORMATION MANAGEMENT DIVISION of TASK FORCE 82. Responsibilities You will serve as the Staff/Shore Information Systems Security Officer (ISSO) for the COMSUBLANT Headquarters (HQ) Staff and Claimant. You will monitor ongoing operations of NMCI/NGEN network systems to ensure hardware and software are functioning properly, diagnosing problems and formulating solutions for network related issues. You will assist in ensuring proper IT check in/checkout procedures are followed. You will be responsible for overseeing and executing the Assistant Customer Technical Representative (ACTR) function for the Headquarters and claimant in the areas of IT project management. You will ensure life-cycle sustainment processes and procedures are followed. You will process all NMCI user account create/move/reactivate requests. You will assist in local inventory of computer asset assignments for the headquarter staff members. Requirements Conditions of Employment Qualifications GS-12: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Experience and mastery knowledge of NMCI, the NMCI contract, requirements, processes, procedures, organizations, tools, and personnel; NMCI/NGEN CTR and ACTR functions, duties and responsibilities. Experience and mastery understanding of both the Legacy and NMCI/NGEN IT infrastructure sufficient to advise customers on the ordering of any necessary hardware and software, and the ability to apply requirements analysis principles and methods in determining the correct level of hardware and software required to support the customers mission. Experience and mastery knowledge of the skill in applying IT concepts, principles, methods, and practices. Experience and in-depth knowledge of configuration management discipline and procedures sufficient to plan implementation and oversee NMCI/NGEN integration and legacy IT system acquisitions throughout the claimant. Experience and skill in applying project management principles, methods, and practices including developing plans and schedule, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments sufficient to accomplish assigned projects. Experience and in-depth knowledge of and skill in applying methods for evaluating, implementation, and disseminating IT security tools and procedures. AND NOTE: THIS INFORMATION MUST BE SUPPORTED IN YOUR RESUME TO BE CONSIDERED FOR THE POSITION. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education GS-12: There is no educational substitutions for specialized experience for GS-12. Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the e following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position. PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. Certain incentives (such as Recruitment or Relocation) may be authorized to eligible selectees.