Ideal Services Agent (Operator)

Location

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlantas associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

Job Description

To direct and assist guest and employees with communication needs in accordance with Omni standards.

Responsibilities

Answer incoming telephone calls to the hotel efficiently and courteously.

Direct phone calls and messages to appropriate personnel or guest.

Assist all guests and employees.

Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.

Recording and making Wake up calls.

Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.

Qualifications

Computer skills required.

Must have the ability to work alone, with others, and remain at work station for entirety of shift.

Must be able to work a flexible schedule including, weekends and holidays.

Must have customer service experience with excellent written and especially verbal communication skills.

Must be able to sit for extended periods of time.

Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job LocationsUS-GA-Atlanta

Posted Date3 hours ago(9/30/2024 5:49 PM)

Requisition ID 2024-115069

# of Openings 1

Category (Portal Searching) Front Office Operations