Application Analyst

Description

Introduction

Do you have the career opportunities as a(an) Application Analyst you want with your current employer? We have an exciting opportunity for you to join UCF Lake Nona Hospital which is part of the nations leading provider of healthcare services, HCA Healthcare.

Benefits

UCF Lake Nona Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Free counseling services and resources for emotional, physical and financial wellbeing

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more

Consumer discounts through Abenity and Consumer Discounts

Retirement readiness, rollover assistance services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Application Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Application Support Analyst I responsibilities include assisting with second and third level support as a subject matter expert (SME) on assigned applications. This role will assist in new application testing, documentation, and implementation. The Application Analyst I will apply fundamental concepts gained through experience, existing policies and procedures, lessons learned, and best practices to solve routine or standard problems. This resource will execute guidance from their supervisor, senior, and consulting application analysts and will escalate issues in a timely manner. Lastly, this person will generally have greater responsibility than Application Analysts junior to the position and work independently with general/moderate supervision.

What qualifications you will need:

• Supports team, division, and multiple facilities as a key IT resource for application implementation and support with greater responsibility than analysts junior to the role

• Knows and applies the fundamental concepts and principles gained through experience to solve straight-forward problems

• Considered the Subject Matter Expert (SME) for applications as assigned

• Participates in multi-facility application implementation initiatives

• Provides support by working with enterprise and facility resources as an application SME to resolve service desk incident tickets with an increased responsibility over analysts junior to the role

• Participates in on call rotation and/or after hours support as needed

• Collaborates with enterprise, division and/or facility colleagues to monitor and facilitate new application testing and implementation with an increased responsibility over analysts junior to the role

• Assists the senior and consulting application analysts to develop policies and procedures, develop best practices and deliver training as needed

• Participates in process improvement efforts to streamline efficiency that require greater accountability than analysts junior to the role

• Assists the senior and consulting application analysts to actively promote and support division application standardization, utilization, integration, and optimization efforts with an increased responsibility over analysts junior to the role

• Proactively conducts facility rounding to ensure support needs are met, interactions documented, and issues escalated as needed.

• Adheres to service management operational policies and best practices, contributing to enterprise and IT service management goals.

• Helps to implement action plans based on application data and reports

• May perform application audits based on policies and procedures

• Partners with teams across divisions and enterprise to develop best practices, track trends, share technical expertise, and improve application efficiency with an increased responsibility over analysts junior to the role

• Promotes system security and patient confidentiality and helps ensure compliance

• Adheres to Code of Conduct and Mission & Value Statement

KNOWLEDGE, SKILLS & ABILITIES:

Required: • Basic understanding of healthcare and/or IT operations and processes

• Demonstrated ability to establish and build relationships across a broad range of personality types

• Demonstrated ability to communicate effectively with customers, clinicians, and colleagues verbally and in writing

• Leadership and excellent teaching abilities

• Demonstrated advanced computer skills

• Understanding of reporting tools functionality and capabilities

• Must have transportation to assigned work locations

Preferred: • Proficiency in various application and reporting tools • Customer service orientation and/or training

EDUCATION: • Associate’s Degree preferred or equivalent work experience

EXPERIENCE: • One years of general work experience (IT or healthcare experience preferred).

CERTIFICATE/LICENSE: Valid state driver’s license and proof of auto insurance, if applicable.

ITG (https://hcahealthcare.com/) transforms healthcare and gives people healthier tomorrows . We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20 states and the United Kingdom. Our team works to move healthcare forward . We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“Bricks and mortar do not make a hospital. People do.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Application Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.