IT Support Analyst

IT Support Analyst
About Essity
Essity is currently searching for an IT Support Analyst. This position will be based out of our Harrodsburg location.
About the Role
This role will provide basic IT support to customers following defined Service Management procedures. Responsibilities will include acting as main point of contact for troubleshooting network issues, software issues, and equipment issues.
Must be located in Dansville or Harrodsburg, KY.

Were looking for people who embody our values, arent afraid to challenge, innovate, experiment, and move at a fast pace. Were always looking for ways to improve our products and ourselves. If this is you, wed love to talk.
What You Will Do
Installation and replacing end user IT workplace equipment (pcs, smartphones, printers, collaboration tools)
Support managing local servers and networks in collaboration with global IT teams
Processing and taking ownership of tickets from customers
Administration of IT assets (hard- and software)
Training and education of users in relation to IT workplace and collaboration tools
Project Management as well as Vendor Management
Contributing to improvement of IT services and knowledge databases
Supporting local applications (where applicable and in line with global policies)
Following (internal and external) audit requirements
Who You Are
Formal education in computer science, business or related field, professional experience, or combination of education and experience/certifications to effectively execute duties upon hire
Two – Five (2-5) years desktop experience in Information Technology
Solid understanding of Microsoft Windows Operating Systems and Microsoft Office
Understanding of ITIL best practices preferred
Requires sound working knowledge in personal computing environment
Desire to provide the highest levels of service to customers
Above average communication skills, verbal and written
Great interpersonal skills
Good problem solving, decision making, resolution, and organizational skills
Ability to lift up to 50 pounds
Occasional after hours and on-call support required
Travel: Ability to travel between local sites daily and some domestic locations, if necessary.
About Our DEI Culture
Guided by our Beliefs & Behavior, our culture is the foundation that connects our history with our future. At Essity, care, collaboration and inclusion are more than buzzwords, they are practiced on an everyday basis. And with a purpose of breaking barriers to wellbeing, promoting gender equality and enable customers and consumers to lead a fuller life at all stages of life, DEI is in our core.
As we work in diverse teams across geographies, cultures and professional areas, inclusive leadership is something we expect from ourselves and each other. In our leadership platform, we express this as leveraging the power of differences. From experience we know that diverse and inclusive teams are key to innovate and profitably grow our business while simultaneously address our ambitious climate targets.
What We Can Offer You
At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Compensation and Benefits:
Competitive annual salary annual incentive bonus benefits
Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.
Along with competitive pay you will be eligible for the following benefits:
United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance
Wellness program provided through Rally
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match and annual employer base contribution
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
PTO offering with Paid Holidays
Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
Employee discounts program
Scholarship program for children of Essity employees.
Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Competitive Total Rewards
Additional Information
The Company is committed to equalemployment opportunity and providingreasonable accommodations to qualifiedcandidates and employees pursuant toapplicable law. We value and encouragediversity and solicit applications from allqualified applicants without regard to race,color, gender, sex, age, religion, creed,national origin, ancestry, citizenship, maritalstatus, sexual orientation, physical or mentaldisability, medical condition, military andveteran status, gender identity or expression,genetic information, or any othercharacteristic protected by federal, state, orlocal law.
If you require reasonableaccommodation as part of the applicationprocessplease contact
EssityHRNorthAmerica@essity.com
Together, we are improving lives, every day
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
Application End Date:
Job Requisition ID:
Essity246339

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity