Field Service Technician I

Field Service Technician I

Location OH, Cincinnati- CPI

Department Field Support

Employment Type Full Time

Have you ever used the self-checkout in a Walmart or Target? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites, 12 corporate offices and a national field service organization.

If you are interested in making a global impact, we are looking for a full-time Field Service Technician I to service the Cincinnati area.

About the role:

The basic purpose for this position is responsibility for servicing, fixing, upgrading and performing preventative maintenance on coin & currency equipment, ATM’s, software and specialized office products located at client sites in Cincinnati and the surrounding area. The individual will work in coordination with sales and service at their branch.

Responsibilities and Duties:

Service, upgrade and perform preventative maintenance on company equipment

Travel by vehicle on a daily basis to client sites

Work with branch employees to satisfy client needs

Address customer service requests within the specified contract response time

Extended Hours Coverage periods and ‘On-Call’ duty where applicable

Safeguard and Maintain a balanced vehicle stock parts inventory

Upkeep and cleanliness of company issued vehicle including scheduled service intervals

Safeguarding of any company issued assets including tablet computer and mobile phone

All other duties as required

Job Requirements :

3 years of working in Technical Service position or similar background

Impeccable Integrity

Must be able to gain access to highly secured environments

Occupational licenses may be necessary to obtain depending on territory/accounts

Strong electromechanical aptitude

Excellent verbal and written communication skills, including a positive attitude

Strong Attention to details – able to proof their own work

Proficient in iOS, MS Office applications and Windows OS

Personable, approachable and able to work easily with others at all levels

Excellent ‘customer first’ communications skills

Extroverted and positive personality even in the most dire situations

Strong tendency to read and respond to body language and verbal cues

Tenacious and has the creativity and determination to continue with even the most difficult assignments

Exceptionally well organized and able to prioritize their work

Ability to set and track goals for themselves

Ability to multi-task and work on more than one project at a time

Ability to initiate and follow through on assignments without any coaching and work as a proactive team player

Able to commit to and meet project deadlines

Qualifications and Required Skills:

Required to travel, drive and be on the road servicing equipment at clients 90% of the time with about 10% overnight travel when needed.

Some long drive times are encountered depending on geographical territory covered

Available for periodic travel to Corporate Office for training classes

Able to lift, push or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sites

The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time

Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment

Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments

Ability to stand for long periods up to 75% of the time while servicing some equipment

Key Attributes for Success:

High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities

Excellent influencing skills, analytical and problem-solving skills and the ability to multi-task in a fast-paced environment

Ability to establish credibility and be decisive and able to recognize and support the organizations preferences and priorities

Results and people oriented with sound judgment—ability to balance other business considerations

Team player – able to work in a matrix organization

Excellent communication skills verbally and in writing

We offer:

Competitive salaries

Paid time off

Sick time off

Medical, dental, & vision insurance

Flexible spending accounts

Life insurance and disability benefits

401K with Company contribution

Community involvement

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com .

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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