Customer Service Representative – Delphi

Description

Responsibilities:

Interact directly with our customers by providing product and service information.

Provide sales/marketing support to Agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.

Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organizations policies.

Coordinate problem resolution with appropriate departments.

Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.

Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

Requirements for Success:

Bilingual in Spanish preferred.

High School diploma or GED equivalent.

Ability to obtain Property and Casualty insurance license within first 2 years.

Insurance and/or claims background helpful.

Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.

Requires an understanding of numerical concepts to perform mathematical transactions.

Strong attention to detail and accuracy.

IFBI Perks:

An organization that values work/life balance

Paid Vacation/Sick Leave

401K w/ Match

Full Time with a Monday – Friday schedule

Potential for a yearly bonus with a possible payout of up to 20% of the salary

Contests and Incentives

Benefits eligibility within 30 days of employment

Negotiable pay based on level of experience

Collaborate in a team environment

Paid volunteer hours

#FO

#LI-KL1

Qualifications

Education

Required

High School or better

Experience

Preferred

Bilingual in Spanish preferred

Job Category: Marketing

Job Type: Full-Time

204 N Washington St

Delphi, IN, USA, 46923

ReqID: CUSTO004811